What are the responsibilities and job description for the Director of outlets position at The Grove Resort & Water Park Orlando?
Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.
Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we’d love to hear from you! Join us and make every day extraordinary!!
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
In this role, the Director of Outlets will lead our Food & Beverage teams in delivering exceptional dining and event experiences across the resort. You and your leadership team are dedicated to ensuring guest satisfaction by creating seamless, high-quality service in every outlet, from restaurants and bars to banquets and special events. Your leadership will drive memorable experiences that leave a lasting impression on every guest we serve.
Essential Job Functions:
Strategic & Financial Leadership
Oversee all outlets, ensuring alignment with resort goals and service standards
Manage and analyze P&Ls, labor costs, food & beverage cost controls, and operating expenses
Develop and execute revenue strategies, promotions, and outlet activations
Identify opportunities for operational efficiencies and margin improvement
Operational Excellence:
Ensure seamless daily operations and consistent SPIRE service standards
Conduct quality audits to maintain cleanliness, presentation, and brand alignment
Partner with the Executive Chef on menu development, costing, and execution
Ensure compliance with health, safety, sanitation, and alcohol service regulations
Guest Experience:
Foster a culture of personalized, anticipatory service
Monitor guest feedback and online reviews; implement action plans as needed
Professionally resolve escalated guest concerns
Leadership & Development:
Recruit, train, mentor, and develop management teams
Establish performance expectations and accountability measures
Partner with People & Culture on staffing, engagement, and workforce planning
Qualification:
Education
A minimum of 4 year degree from an accredited university in business administration, Hospitality Management or related major.
Experience:
5–7 years of progressive Food & Beverage leadership experience in a large resort or multi-outlet environment
Proven experience managing multiple P&Ls simultaneously
Strong financial, analytical, and organizational skills
Excellent leadership presence and communication abilities
Ability to work flexible hours including evenings, weekends, and holidays
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans