General Manager

The General Manager (GM) has a primary focus in all aspects of field operations for all the stores at a location.  The GM is responsible to ensure the entire operation(s) is running smoothly.

The GM is responsible for hiring, training, image and brand management, sales, inventory and controllable costs, new store openings, and store closings. The GM will be a mentor to staff and teach staff to promote excellent customer service.

Essential Job functions of the GM include:

• Manage all areas of operations for a specific location.
• Manage the profits and losses of the location and continually drive profits.
• Manage operational planning, budgeting, and product planning.
• Manage and direct daily shift operations. Delegate and assign employee workstations throughout shifts.
• Develop store checklists and ensure overall work duties are performed efficiently and on time.
• Be the champion of customer service and train employees to do the same.
• Manage retail products and promotions in stores and teach employees to upsell.
• Recruit, hire and train new employees. Set an example for behavior expected from the team.
• Train and develop new employees on Company policies, store procedures, cash handling, daily operations etc.
• Counsel and discipline employees as necessary.
• Effectively handle and resolve customer and staff issues as they arise.
• Ensure employees are taking breaks according to state law. 
• Manage call outs and find necessary coverage to ensure stores are properly staffed.
• Manage scheduling and plan coverage for employees who request time off. 
• Edit employees time for missed punches. Ensure all edits are completed on time for payroll.

• Count cash, prepare deposits, prepare daily cash drawers, handle end of shift drops and secure cash funds in safe.  GM must follow TGI’s cash handling policy and procedure and always maintain proper security of cash.
• Ensure cash handling procedures are being followed by employees.

• Troubleshoot POS issues to resolve them working with the IT department.
• Ensure store equipment is functioning properly. Perform simple preventive maintenance and make service calls for repairs as needed.
• Maintain adequate supply of all products and supplies through routine ordering of products.
• Order and track inventory purchases to ensure deliveries are on time and ensure stores are stocked appropriately.
• Ensure that stores are kept clean and neat and ensure a cleaning schedule is in place and is being followed.
• Perform regular on-site inspections to ensure compliance with Food, Health and Safety standards and ensure standards are being followed by employees.
• Ensure stores are open according to established hours of operation. adjust accordingly for flight schedule changes or weather-related issues with approval from the VP of Operations.
• Manage all aspects of monthly inventory.
• Ensure compliance with all Company policies and ensure policies are being followed by employees.
• Maintain current certification in the appropriate Food, Health and Safety certification program governing the stores.
• Must maintain airport badge and driving privileges if in airport location. 
• Other duties as required by the position

The TGI Requirements and Qualifications for the GM include:

• Ensure that all quality and Health/Safety requirements are met in accordance with Federal, State, and Local standards.
• Comply: Always complies with all airport and/or train station rules and regulations.
• Dependability: Is punctual. Can be relied upon to be at work according to schedule. Complies with policies regarding clocking in/out and use of breaks.
• Uniform/Personal Appearance:  Always dressed in complete uniform and presents a well-groomed appearance.
• Commitment:  Shows initiative and follows through with tasks.
• Customer Service/Salesmanship:  Consistently effective and pays attention to customer’s needs.
• Requires the ability to speak in English clearly, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Cash Handling/Sales Transactions:  Handles cash and sales transactions with care and accuracy.
• Store Operations:  Is dependable and conscientious about performing tasks. Discipline for employee issues or problems that arise in the store.
• Communication:  Communicates effectively and listens well.
• Teamwork/Interpersonal Skills:  Is cooperative and helpful.  Offers help and assistance and can be counted on. Interacts well with others.
• Conduct: Is friendly and even-tempered.  Performs consistently and effectively under pressure.
• Product Handling/Stocking:  Handles all products and supplies in a safe and sanitary manner.  Distributes the products and supplies efficiently according to store’s requisition/stock list.
• Company Policies and Procedures:  Regularly adheres to policies and standard operating procedures and ensures that employees do the same. 
• Must be able to bend, twist and stand for extended periods to perform job functions.
• Must have the ability to lift and push objects weighing over 40 lbs.
• Follows safety rules provided in the TGI Safety Manual along with other TGI policies and procedures.
• Reports any safety hazards to management immediately.
• Other:  May be required to perform tasks that are not specifically listed in this job description.