What are the responsibilities and job description for the Customer Service Representative position at The Grounds Guys of Mason?
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Customer Service Representative
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Job Details
Career area Office Position Type Posted Date 10/10/2026 Location Wichita, KS, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23139274
Wichita, Kansas, US, US
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Job Objective:
The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.
Responsibilities:
Schedule technician jobs efficiently and to the standards expected
Weekly customer communication on job status/progress for sold work
Schedule estimates on the Outlook calendar for our sales team
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Office
Customer Service Representative
Back to Search
Job Details
Career area Office Position Type Posted Date 10/10/2026 Location Wichita, KS, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23139274
Wichita, Kansas, US, US
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Relationships And Roles:
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Relationships And Roles:
Customer Service Representative
Back to Search
Job Details
Career area Office Position Type Posted Date 10/10/2026 Location Wichita, KS, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23139274
- X
- Email
Wichita, Kansas, US, US
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Job Objective:
The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.
Responsibilities:
- Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
Schedule technician jobs efficiently and to the standards expected
Weekly customer communication on job status/progress for sold work
Schedule estimates on the Outlook calendar for our sales team
- Follow up with customers after completed jobs to ensure customer satisfaction with work
- Assist sales team with follow up on sent proposals
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
- Other -Start management of company human resources systems and procedures.
- Other duties as assigned.
- Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
- Demonstrate ability to interact and cooperate with all company team members.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.
Arrow left icon
Office
Customer Service Representative
Back to Search
Job Details
Career area Office Position Type Posted Date 10/10/2026 Location Wichita, KS, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23139274
- X
- Email
Wichita, Kansas, US, US
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Relationships And Roles:
- Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
- Demonstrate ability to interact and cooperate with all company team members.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Relationships And Roles:
- Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
- Demonstrate ability to interact and cooperate with all company team members.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.