Customer Service Representative

Customer Support & Communication

· Answer incoming phone calls, emails, and online inquiries promptly and professionally.

· Respond to customer questions regarding services, scheduling, billing, and general account information.

· Maintain a friendly, helpful, and solution-oriented approach with all customers.

· Communicate service updates, weather delays, and snow event notifications as needed.

Scheduling & Coordination

· Coordinate with operations and field supervisors to ensure accurate service delivery.

· Enter and update customer information, service requests, and notes in company software.

· Assist with route changes, special requests, and service follow-ups.

Sales & Account Support

· Support sales efforts by answering service questions and providing basic service information.

· Assist with lead intake and routing to sales or management staff.

· Help with contract renewals, service changes, and add-on services.

· Follow up with customers to ensure satisfaction and retention.

Billing & Administrative Support

· Assist with invoicing, payment processing, and basic billing inquiries.

· Address customer billing questions and escalate issues when necessary.

· Maintain accurate records of customer interactions and service history.

· Assist with administrative tasks such as filing, data entry, and reporting.

Quality Control & Customer Retention

· Log and track customer concerns, complaints, and resolutions.

· Follow up to ensure issues are resolved in a timely and satisfactory manner.

· Support company efforts to maintain high customer satisfaction and retention rates.

Qualifications & Skills

· High school diploma or equivalent required.

· Previous customer service experience preferred; landscaping or service-industry experience a plus.

· Strong communication skills, both verbal and written.

· Ability to multitask and remain organized in a fast-paced environment.

· Proficient with computers, email, and basic office software; CRM or scheduling software experience preferred.

· Professional demeanor with a positive, team-oriented attitude.

Work Environment

· Office-based position with frequent interaction with field staff.

· Seasonal workload fluctuations; overtime may be required during peak season or snow events.

· Must be dependable and flexible, especially during weather-related service demands

Schedule

Position is full time. Forty hours per week. Monday through Friday 8:30 to 5pm with 30 min unpaid lunch.

What We Offer

· Competitive hourly wage based on experience

· Bi-Weekly pay

· A supportive, organized team environment

· 401K

· PTO

· Healthcare clinic membership

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Work Location: In person

Salary : $18 - $25