What are the responsibilities and job description for the Branch Manager position at The Greenery Inc.?
Job Summary
The Branch Manager is responsible for the overall success and day-to-day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level to achieve all Branch success metrics including:
Core Values
Required Skills/Abilities
The Branch Manager is responsible for the overall success and day-to-day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level to achieve all Branch success metrics including:
- Safety
- Quality
- Productivity
- Growth and Profitability
Core Values
- Culture of Safety – Safety is always job #1
- A Growing Tradition: Plants, Personally, Financially and Professionally
- Employee Owned – Personal Pride in Success with an Owners Mentality
- Exceptional Customer Experience – Delighting our Clients with our Products and Services
- Good Neighbors – Community Pride – Sharing our Success
- Respectability – Treating Others as we want to be treated
- Recruits, interviews, hires, and trains new staff members
- Direct supervisor of Client Relations Managers and oversee all customer accounts
- Oversees the daily workflow of the department
- Provides constructive and timely performance evaluations
- Handles discipline and termination of employees in accordance with company policy
- Responsible for demonstrating and living out the company fundamentals and culture
- Models and enforces all company policies and procedures
- Monitors, mentors, and leads branch team in order to balance company goals with employee satisfaction
- Responsible for demonstrating and living out the company fundamentals and culture
- Models and enforces all company policies and procedures
- Monitors, mentors, and leads branch team to balance company goals with employee satisfaction
- Oversee and monitor daily production of landscape maintenance and enhancements, turf, ornamental applications, irrigation, and snow removal
- Develop delivery schedule deadlines and oversee the development of production planning and schedule creation
- Establish staffing levels for each month based upon need
- Ensure that jobs are completed according to contract and within budget
- Manage key relationships with clients in support of Client Managers and Production Managers
- Work with Business Development to identify and achieve new contract maintenance sales goals
- Works with Client Managers and Sales Team to ensure that Enhancement Pipelines and Sales Goals are being achieved
- Work with CRM team to achieve renewal and retention goals
- Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis
- Budget control of hours and productivity of production personnel
- Budget control of departmental expenses
- Oversee safety, training, and DOT compliance
- Manage relationships with vendors
- Work with the Executive Team to establish and maintain the branch’s annual budget
- Responsible for performance through Contribution Margin line
- Monitor monthly financial performance
- Deliver timely and accurate financial reports and production data to the Executive Team
- Administer preventive maintenance program and manage equipment repair and replacement
- Work with Executive Team to evaluate equipment purchasing and set-up
- Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs
- Conduct performance appraisals and compensation reviews coordinated with Human Resources
- Work with Office Administrator and Team to insure that Aspire is being updated and managed properly
- Employee also agrees to perform any other duties assigned
Required Skills/Abilities
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to act with integrity, professionalism, and confidentiality
- Proficiency with or the ability to quickly learn the organization’s management systems
- Consistently arrive to work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance
- Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events
- Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce
- Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
- Bachelor’s degree in, or related field required
- A minimum of three years of management experience preferred
- Frequently required to drive for short to long distances within assigned territory
- Constantly required to talk, hear, see, sit, stand, and walk
- Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus
- Frequent use of hands to manipulate, handle or feel objects, tools, or controls
- Frequently required to reach, bend, twist, stoop, crouch, climb and balance
- Occasionally required to lift and/or move up to 25 pounds
- Occasionally works with mechanical objects and outside in all weather conditions
- Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
- Occasionally exposed to loud noise levels