What are the responsibilities and job description for the Sales Representative position at The Granite Shop?
Company Description The Granite Shop, a Keystone GraniteWerks company, is a leading fabricator and installer of quartz, granite, natural stone, and solid surface countertops serving Northern Indiana and Southern Michigan. With more than 20 years of experience and over 750 projects completed each year, the company supports both residential and commercial customers. Team members include designers, skilled craftspeople, and professional installers who collaborate to deliver high-quality, customized countertop solutions. The Granite Shop emphasizes craftsmanship, attention to detail, and treating every customer’s project as a valued investment. The company operates locations in Warsaw, Elkhart, Fort Wayne, and Hamilton County, Indiana.
Role Description This is a full-time, on-site Sales Representative role based in Warsaw, IN. The Sales Representative will greet and assist customers in the showroom, guide them through material and design options, and provide accurate product information to support informed purchasing decisions. Daily responsibilities include preparing quotes, following up on leads, managing a sales pipeline, and coordinating with design, fabrication, and installation teams to ensure seamless project execution. The role involves maintaining strong customer relationships, responding promptly to inquiries, and supporting customers from initial consultation through installation. The Sales Representative will also help maintain showroom displays, participate in local marketing or outreach activities, and use CRM or similar tools to track sales activity and results.
Qualifications
Role Description This is a full-time, on-site Sales Representative role based in Warsaw, IN. The Sales Representative will greet and assist customers in the showroom, guide them through material and design options, and provide accurate product information to support informed purchasing decisions. Daily responsibilities include preparing quotes, following up on leads, managing a sales pipeline, and coordinating with design, fabrication, and installation teams to ensure seamless project execution. The role involves maintaining strong customer relationships, responding promptly to inquiries, and supporting customers from initial consultation through installation. The Sales Representative will also help maintain showroom displays, participate in local marketing or outreach activities, and use CRM or similar tools to track sales activity and results.
Qualifications
- Customer service and relationship-building skills, including the ability to listen carefully, understand project needs, and communicate clearly with residential and commercial clients.
- Sales and negotiation skills, with experience in consultative selling, handling objections, and closing opportunities in a retail or construction-related environment.
- Organizational and coordination skills to manage multiple projects, prepare accurate quotes, and collaborate effectively with design, fabrication, and installation teams.
- Basic technical and product knowledge or strong willingness to learn about stone types, countertop fabrication, installation processes, and measurement requirements.
- Proficiency with common business software (e.g., email, spreadsheets, CRM systems) and the ability to maintain detailed, accurate records of customer interactions and sales activity.
- Strong verbal and written communication skills, with a professional, respectful approach to customers, colleagues, and partners.
- Ability to work on-site in Warsaw, IN, including occasional evening or weekend hours as needed to meet customer demand.
- Prior experience in sales, home improvement, construction, or interior design is beneficial but not required.
- High school diploma or equivalent required; further education or relevant certifications are a plus.