What are the responsibilities and job description for the Front Desk Agent position at The Grand Williston Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hospitality establishment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle reservations, modifications, and cancellations with precision.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain the front desk area in an organized and tidy manner.
- Operate multi-line phone systems to manage incoming calls effectively.
- Assist with night audit duties as required, ensuring accurate financial reporting at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Excellent customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Previous hotel experience or resort experience is an advantage.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills and attention to detail to manage front desk operations efficiently.
- A positive attitude and a passion for providing outstanding guest services in the hospitality industry. Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $16