What are the responsibilities and job description for the Security Agent III position at The Grand & Little America Hotel?
Company Overview
The Grand America, Salt Lake City is one of several properties within Grand America Hotels & Resorts. Grand America Hotels & Resorts is a collection of destinations across the American West – built with intention, shaped by the land, and preserved by the people who keep the spirit of our mission alive. For generations, travelers have ventured across the American West – drawn by wide-open landscapes, mountain air, and the promise of what’s just beyond the next turn. We’ve walked those same roads, inspired by desert light and prairie skies, by peaks that touch the clouds and cities where the West was built. In the places that moved us most, we created something lasting; hotels and resorts where the journey pauses, where you can settle in and belong, if only for a night.
The Security Agent III is responsible for providing protection for hotel guests, employees, and property. This person will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe, and report.
FLSA Status: Non-Exempt
Employment Type: Part-Time/On CAll
Responsibilities:
- Conduct regular patrol of both properties, Grand America and Little America Hotels
- Proven ability to report any health and safety hazards
- Act as first response for the hotels and respond to any urgent situation timely and accordingly
- Excel in timely reporting of any incidents according to hotel policy to Management and/or HR
- o Incidents include but are not limited to; medicals, welfare checks, evictions, transients, property damage, and criminal allegations
- Exemplify consistency in offering professional, friendly and engaging service
- Proficient in opening locked safes
- Assisting guests in retrieving lost property and logging all found property in accordance with policy
- Coordinate drug testing for reasonable suspicion and post-accident per policy
- Reviewing CCTV for post incident documentation and disseminating to appropriate leadership timely
- Create keys for employees and guests and providing appropriate access levels. Able to lock / unlock doors as needed
- Run key reports as needed or requested to ensure full and appropriate reporting. Assist management with key reports as requested.
- Able to fully “lock down” a Marlok secured door as needed for client events
- Lead in monitoring and responding to fire alarms in accordance with policy
- Assists supervisors in training and development for Security Agents I & II
- Assist employees safely to vehicles if escort is requested
- Provide Escorts for VIP guests requested by executive management
- While on patrol, conserving energy by turning off lights of rooms that are not in use or closing doors that were propped open
- Other duties as assigned by Security Supervisor or Security Director
Experience and Education:
- Meets all requirements of Security Agent I and II
- 5 plus years of experience in security or other related field or combination of experience and education
- CPR, First Aid and AED certification required
- Certified in Management of Aggressive Behavior de-escalation course