Hotel Security Supervisor - Graveyard

Department: Security
Shift: Graveyard (overnight)

Company Overview

Grand America is one of several properties within Grand America Hotels & Resorts. Grand America Hotels & Resorts is a collection of destinations across the American West – built with intention, shaped by the land, and preserved by the people who keep the spirit of our mission alive. At Grand America, excellence is at the center of everything we do, from carefully sliced sandwiches at Afternoon Tea to the coordinated bloom of tulips in our garden grounds each spring. Consistently recognized and awarded for hospitality, fine dining, and luxury experiences, our commitment to excellence is a commitment to perfect place settings at every table in the Grand Ballroom, pristine French pastries baked in-house each morning, and a warm welcome every time you return through our iconic golden doors.

Position Summary

The Security Supervisor oversees security operations during the graveyard shift while maintaining a strong guest-facing, service-oriented presence. This role includes overnight coverage of Sunlight retail areas, requiring a balance of safety, loss prevention, and positive guest interaction.

Key Responsibilities

• Supervise security staff and operations during the graveyard shift.
• Maintain a visible, professional presence in guest and Sunlight retail areas.
• Support a welcoming retail environment while enforcing policies and procedures.
• Respond to incidents, emergencies, and guest concerns professionally.
• Monitor retail spaces for safety issues, theft, and policy violations.
• Develop and implement strategies to protect hotel assets.
• Exercise strong leadership skills and self-discipline while setting expectations for staff.
• Coordinate drug testing for reasonable suspicion and post-accident incidents in accordance with policy.
• Monitor and respond to fire alarms in accordance with established procedures.
• Complete incident reports, logs, and shift documentation.
• Communicate and coordinate with management and retail staff.
• Other duties as assigned by the Security Director.

Qualifications

• Prior security experience required; supervisory experience preferred.
• Proficient using a computer and the Microsoft Office suite.
• Knowledge of security and crisis management–related laws and regulations.
• Strong customer service and communication skills.
• Experience in retail, hospitality, or other guest-facing environments preferred.
• Self-starter with the ability to work independently; strong presentation and problem-solving skills.
• Ability to work overnight shifts, including weekends and holidays.
• CPR/First Aid certification (or ability to obtain).