Holiday Host

Holiday Host

Description:

The Holiday Host is the warm heart of the Holiday Window Stroll. The Grand America Hotel’s signature holiday tradition. As families and guests make their way along the windows, the Host is the smiling welcome that greets them, the friendly guide who keeps the evening flowing, and the reason the experience feels as magical at the last window as it did at the first. This is a role for someone who genuinely loves the holiday season and the people who come out to celebrate it.

This seasonal position reports to the Holiday Experience Coordinator and runs through the holiday season, with shifts concentrated in evenings, weekends, and holidays. Every night of the stroll, the Host delivers service the GALA Way, Genuine Hospitality, Anticipation of Needs, Legacy, Accountability and creates the little moments that lead to Grand experiences.

Why Work at The Grand America Hotel

The Grand America sets the standard for hospitality in Salt Lake City , a celebrated property in the heart of downtown, known for the kind of service that guests remember for a lifetime. During the holidays, there is no more joyful place to work, and no role closer to that joy than this one.

• Be part of a tradition. The Holiday Window Stroll is one of the most beloved experiences the property offers. You will help create the holiday memories that families return for year after year.

• A wonderful first step into hospitality. No prior hotel experience is required. We will train you in our standards and set you up to succeed , and seasonal team members who shine here are the first we look to when year-round opportunities open.

• Recognition that means something. We celebrate the team members who bring our service standards to life and make a difference for our guests every day.

• A one team, one dream culture. We foster an environment of respect and genuine support, where every team member is trusted to do their best work and is set up to succeed.

When you join The Grand America Hotel, you become part of a team dedicated to creating extraordinary experiences and to one another.

Responsibilities:

• Welcome every guest to the Holiday Window Stroll with a warm, genuine greeting that sets the tone of wonder for the evening.

• Guide guests along the stroll route and gently manage guest flow during peak evenings so every family can enjoy each window comfortably and safely.

• Answer guest questions about the windows, the stroll, and the property, and share the stories behind the displays.

• Create little moments throughout the evening,  offering to take a family photo, helping the smallest guests get a clear view of a window, pointing the way to warm up inside.

• Maintain the presentation of the stroll route throughout each shift so the experience stays tidy, welcoming, and magical from open to close.

• Watch for and promptly report safety concerns, walkways, weather conditions, and crowding , and partner with Security as needed.

• Assist with the nightly opening and closing of the stroll, including setup and teardown of guest-facing elements.

• Share guest feedback and observations with the Holiday Experience Coordinator so the experience improves night over night.

• Deliver service the GALA way in every interaction, and uphold The Grand America Hotel’s grooming and professional appearance standards.

• Support other holiday-season guest events across the property as scheduled and assigned.

Qualifications:

• A warm, outgoing presence and a genuine love of the holiday season, families, and celebration.

• Comfortable engaging guests of all ages, from the littlest stroll-goers to grandparents.

• Prior guest service, hospitality, or retail experience is a plus , but not required. We will train the right person.

• Fluency in additional languages, including Spanish, is a plus.

• Dependable availability for evenings, weekends, and holidays throughout the stroll season.

• Physical ability to stand and walk for extended periods and to work outdoors in winter weather.

• Ability to lift up to 25 lbs.  for nightly setup and teardown.

The Holiday Host’s Impact at The Grand America Hotel

• Genuine Hospitality, face to face. The windows draw guests in, but the Host’s warmth is what they remember. Every greeting, every answered question, every moment of kindness is the human touch that turns a beautiful display into a beloved experience.

• Anticipation of Needs, one family at a time. By reading the crowd , offering a photo before it’s asked for, spotting the little one who can’t quite see, pointing a chilly family toward warmth ,  the Host meets needs guests never have to voice.

• A Legacy families return for. The Holiday Window Stroll becomes a tradition one family at a time. The Host is part of the holiday memories guests carry home , and the reason they come back next year.

• Accountability on every cold night. Showing up ready on the busiest evenings and the quietest, holding the same standard at the last window as the first, the Host ensures the stroll delivers its magic every single night of the season.