What are the responsibilities and job description for the Residential Specialist position at The Grace Center of Fredericksburg?
Job Title: Residential Specialist I - Part Time
Shifts: Saturday/Sunday 8am - 8pm
OVERVIEW: The Residential Specialist I (RS-I) provides essential client care from the initial hotline call to the end of stay for survivors of domestic violence. Responds to incoming hotline calls/texts and provides crisis intervention, transportation, referrals, information, and problem solving to all callers. This position also assists with upkeep and maintenance of the shelter and with meeting the needs of clients.
Serves as a connection between survivors of family violence and sources of community support by providing in-depth and ongoing advocacy and social-services referrals. Provides and oversees intervention, case management, legal advocacy, client transportation, food and nutrition, life skills, and all other residential and non-residential services. Works with resources throughout Gillespie County to promote client advancement and victim services. Ensures compliance with local, state, and federal standards.
Represents the agency in a positive and professional manner by performing the following duties:
DUTIES & RESPONSIBILITES:
- Must be able to work nights as needed
- Ensure client confidentiality
- Provide essential emotional support as survivors process complex emotions and help closely as clients navigate next steps
- Be a calm example and maintain the ability to objectively guide survivors through emotional and stressful events
- Assist with obtaining client material needs, and identifying a support network
- Encourage clients’ focus, build on their life skills and create routines by ensuring all house assignments have been completed
- Maintain a clean, restful place of recovery light housekeeping and hospitality duties required
- To arrange and/or provide emergency transportation for eligible callers to access services
- Perform telephone hotline crisis intervention and takes appropriate action, including new client intake and exit procedures for residents and non-residents
- Provide Case Management Support through problem solving, safety planning, goal planning, education, advocacy and referrals to callers and current clients as appropriate
- Assist with administrative duties to include data tracking; maintain accurate and timely documentation of client services
- Work directly with other hotline staff, and shelter support staff for the purpose of coordinating needs and services of shelter clients
- Perform room checks/locker checks as needed
- Assure that all common areas and kennel are clean, sweep and mop common areas
- Assist with meal prep, and meal service as needed
- Prepare, clean, and make ready rooms for new families coming into the shelter
- Restock snacks and food pantry with items from upstairs dry storage
- Maintain cleanliness and inventory of upstairs dry and frozen storage
- Walk fence perimeter to ensure no safety breaches have occurred
- Work collaboratively with direct client advocate volunteers
- Attend staff meetings
- Assists with any other projects/tasks as assigned