Client Service Manager

Overview
Join our dynamic team as a Client Manager and become the driving force behind building strong, lasting relationships with our clients. In this energetic role, you will lead business development initiatives, manage key accounts, and deliver tailored solutions that meet our clients’ needs. Your expertise in negotiation, B2B sales, and technical sales will empower you to identify new opportunities, foster client loyalty, and contribute to our company’s growth. We are looking for a proactive professional with excellent communication skills and a passion for delivering exceptional service in a fast-paced environment.

The Client Service Manager – Experiential Services plays a pivotal role in the planning, execution, and delivery of bespoke experiences for GR8 Group clients around the world. This position requires a refined sense of luxury service, impeccable attention to detail, and an ability to anticipate and exceed the expectations of discerning, high-profile guests.

You will serve as the bridge between our clients, vendors, and on-site teams, ensuring flawless execution and seamless communication throughout every stage of the client journey—from planning through post-event follow-up.

Duties

• Client Relationship Management
• Serve as the primary point of contact for assigned clients, providing white-glove service before, during, and after each experience.

Experience Planning & Execution

• Coordinate all aspects of client programs, including logistics, travel arrangements, event access, VIP hospitality, dining, and entertainment.
• Partner with internal production, operations, and creative teams to ensure each detail meets GR8 Group’s high standards of delivery.
• Manage on-site hosting and execution at global events—ensuring a seamless experience, from airport arrival to final farewell.
• Prepare detailed itineraries, welcome materials, and communications in alignment with the GR8 brand tone and aesthetic.

Operational & Administrative Excellence

• Maintain precise timelines, budgets, and checklists for each program.
• Ensure all client communications and deliverables are timely, accurate, and elegantly presented.
• Liaise with luxury vendors, hotels, transport partners, and venue contacts to ensure premium-level service and execution.
• Support data management, reporting, and CRM updates to maintain accurate client profiles and feedback.

On-Site Hosting & Travel

• Travel globally to manage and host clients at events such as Formula 1 Grand Prix races, tennis Grand Slams, The Masters, fashion weeks, and entertainment galas.
• Serve as a visible representative of GR8 Group, embodying the company’s standard of sophistication, professionalism, and hospitality.
• Remain calm and proactive under pressure, capable of resolving last-minute challenges with grace and discretion.

Qualifications & Requirements

• 5–8 years of experience in client services, luxury hospitality, or event management (preferably in high-end travel or sports/entertainment sectors).
• Proven success working with UHNW clients, C-suite executives, or premium brand accounts.
• Exceptional organizational skills and a meticulous eye for detail.
• Strong interpersonal and communication skills with a warm, confident, and polished presence.
• Comfortable with complex logistics, fast-paced environments, and international travel (50% travel required).
• Advanced proficiency in Microsoft Office Suite and CRM systems (Monday, Salesforce, or similar).
• Multilingual abilities and/or international work experience are strong assets.

Personal Attributes

• Service-Driven: Genuinely passionate about delivering extraordinary client experiences.
• Discreet & Professional: Demonstrates the utmost discretion when handling VIP guests and confidential information.
• Culturally Fluent: Adapts seamlessly to diverse cultures, customs, and social settings.
• Solution-Oriented: Anticipates issues before they arise and handles challenges with elegance and creativity.
• Poised Under Pressure: Thrives in dynamic, high-expectation environments.
• Anticipate client needs, preferences, and expectations, delivering tailored solutions that align with GR8 Group’s brand of excellence.
• Build long-term relationships with clients based on trust, discretion, and an understanding of their unique tastes and requirements.

At GR8 Group, you’ll be part of a global team that lives and breathes excellence. You’ll have the opportunity to work behind the scenes of the world’s most exclusive events and experiences—curating moments that define luxury hospitality. This is not just a job; it’s a lifestyle for those who love creating magic for others.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience:

• Client services: 5 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: Hybrid remote in Miami, FL 33131

Salary : $80,000 - $120,000