ERP/IT Administrator

ERP/IT Administrator

Location: Atlanta, GA

Confidential Search

Overview:

We are conducting a confidential search for an ERP/IT Administrator on behalf of a growing, innovation-driven organization. This individual will play a critical, hands-on role in supporting and maintaining the company’s technology infrastructure while ensuring reliable, secure, and efficient IT operations across the business.

The ERP/IT Administrator will support systems that enable research, manufacturing, and core business operations, with a particular emphasis on stabilizing and optimizing a recently implemented ERP system (Microsoft Dynamics 365 Business Central). This role blends ERP support, infrastructure management, and end-user support within a collaborative, lean IT environment.

This position requires a highly adaptable, service-oriented professional who can balance day-to-day technical support with longer-term system improvements and technology initiatives.

Key Responsibilities:

ERP & Business Systems Support

• Provide day-to-day support and troubleshooting for Microsoft Dynamics 365 Business Central
• Diagnose and resolve issues across Sales, Purchasing, Inventory, and Financial modules
• Troubleshoot transaction errors, data inconsistencies, and workflow issues
• Support users with order entry, processing, and system functionality
• Partner with external vendors and developers on integrations, customizations, and issue resolution
• Assist with system updates, testing, and configuration improvements
• Drive enhancements to ERP performance, workflows, and user adoption

IT Infrastructure & Systems Administration

• Maintain network infrastructure, servers, and cloud-based systems to ensure performance and uptime
• Administer Microsoft 365, Active Directory, Group Policy, and related technologies
• Monitor system health and proactively resolve infrastructure issues
• Troubleshoot connectivity issues across LAN, Wi-Fi, and VPN environments
• Manage system updates, patches, and endpoint protection tools

End-User Support & IT Operations

• Provide Tier 1 / Tier 2 support for hardware, software, and business applications
• Troubleshoot desktops, laptops, mobile devices, printers, and collaboration tools
• Manage user accounts, permissions, and secure system access
• Support onboarding and offboarding processes, including device provisioning
• Utilize ticketing systems to track and resolve support requests
• Deliver responsive, high-quality technical support to improve user experience

Cybersecurity & Data Protection

• Support cybersecurity practices including endpoint protection and access controls
• Assist in monitoring systems for vulnerabilities and responding to potential risks
• Maintain backup processes and support disaster recovery readiness
• Help ensure protection of company systems, data, and intellectual property
• Support compliance initiatives and evolving cybersecurity frameworks

Technology Initiatives & Vendor Coordination

• Coordinate with external IT vendors, consultants, and service providers
• Support initiatives such as ERP stabilization, barcoding enhancements, and system integrations
• Assist with hardware procurement, asset management, and lifecycle planning
• Recommend improvements to system reliability, scalability, and efficiency

Business & Operational Systems Support

• Support systems across manufacturing, warehouse, and administrative functions
• Assist with barcode scanning, labeling systems, and inventory tracking tools
• Support shipping and logistics platforms (UPS, FedEx, etc.)
• Help manage integrations between ERP, CRM, EDI, and third-party systems

Qualifications:

• Bachelor’s degree preferred; equivalent experience will be considered
• 5–10 years of progressive IT experience in systems support, administration, or management roles
• Strong experience supporting Microsoft Dynamics 365 Business Central or similar ERP systems
• Proven ability to troubleshoot ERP issues including transactions, workflows, and data integrity
• Experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory, Group Policy)
• Working knowledge of networks, servers, and cloud-based systems
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and connectivity troubleshooting
• Experience supporting cybersecurity practices, endpoint protection, and access controls
• Exposure to integrations (CRM, EDI, logistics systems) and vendor coordination
• Strong troubleshooting skills across hardware, software, ERP, and network environments
• Service-oriented mindset with the ability to communicate effectively with non-technical users
• Ability to manage multiple priorities in a dynamic, hands-on environment

Preferred Experience:

• Experience in manufacturing, warehouse, or industrial environments
• Familiarity with barcode systems, inventory tracking, and logistics platforms
• Exposure to reporting tools, data processes, or basic scripting (e.g., PowerShell)

Other:

This position description outlines the general scope and responsibilities of the role. All qualified applicants will be considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

While we sincerely appreciate all interest, only those selected for interview will be contacted.