What are the responsibilities and job description for the Top Rated Leasing Agent position at The Goodman Group, LLC?
We are seeking a leasing professional who combines the art of relationship-building with proven, verifiable closing expertise. The ideal candidate is a top-performing Knock user who understands how to convert leads into leases through consistent follow-up, urgency creation, objection handling, and a strong tour-to-lease closing ratio. This individual is highly proficient with today's leasing technology platforms, customer relationship management tools, digital marketing channels, virtual tours, and lead management systems, using every available tool to drive occupancy and resident engagement. As an added advantage, this candidate brings marketing creativity and execution skills, helping to promote the Imperial Palms lifestyle through social media content, community events, prospect outreach campaigns, and local partnerships that strengthen the community's presence and generate qualified traffic. The right person is energetic, service-focused, results-driven, and passionate about helping prospects envision Imperial Palms as their next home.
Summary
The Leasing Consultant plays an integral role in the success of our team, our community and in creating a place our residents are proud to call home by providing unparalleled service to applicants and residents to find them the perfect home at our community.
Leaving Consultants drive occupancy in their community, by marketing and seeking new residents as well as leading current resident retention.
Essential Job Functions, Duties, And Responsibilities
Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.
Supervisory Responsibility
This position does not have any supervisory responsibilities.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.
Platinum Service®
Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.
Fair Housing
It is the policy of the Community to adhere to the requirements of all federal, state, and local privacy, property and civil rights laws, including Title VIII of the Civil Rights Act, commonly known as the “Fair Housing Act.” The Fair Housing Act establishes federal policy for providing fair housing throughout the United States and is intended to assure equal housing opportunities for all citizens. Consistent with the law, it is the policy and commitment of the Community to ensure that fair and equal housing opportunities are granted to all persons in housing and rental opportunities regardless of race, color, religion, gender, sexual orientation, and marital status, status with regard to public assistances, familial status, national origin, or disability. This will be accomplished through employee awareness of legal requirements, along with ongoing training and instruction. All employees are expected to follow the Community’s policies and the law regarding fair housing.
Working Conditions
This position will be required to work more than 40 hours per week, and on any day, including but not limited to weekends and holidays as necessary. While performing the duties of the job, the employee works in indoor and outdoor weather conditions, including inclement weather. The noise level of the environment is usually moderate. This position is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).
Conclusion
All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Acknowledgement
I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.
By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.
Summary
The Leasing Consultant plays an integral role in the success of our team, our community and in creating a place our residents are proud to call home by providing unparalleled service to applicants and residents to find them the perfect home at our community.
Leaving Consultants drive occupancy in their community, by marketing and seeking new residents as well as leading current resident retention.
Essential Job Functions, Duties, And Responsibilities
- Address the concerns of current and prospective residents in a friendly and professional manner
- Market and advertise the community. Utilize a wide variety of media and promotional materials
- Present the community and its amenities positively to prospects, assisting them to envision the community as their future home while ascertaining their needs and qualifications
- Tour and lease units as necessary by accompanying prospects to model or available units and discuss size and layout of rooms, available facilities (swimming pool, workout room, etc.), location of area amenities, services available, and terms of lease
- Enter prospect and applicant information into property management software
- Negotiate lease terms and conditions, and close deals
- Assist residents and applicants with their application or lease renewal paperwork, and confirm rental application data and personal references
- Ensure timely follow-up with all residents and prospects (thank you note, phone call, etc.)
- Track, schedule and communicate move-ins and move-outs
- Maintain up to date resident files on every unit
- Remain knowledgeable of the property market status and assist in the preparation of market surveys
- Prepare and distribute notices, newsletters or important event information
- Assist Property Manager as needed by providing administrative and requested assistance
- Refer applicants to other communities managed by The Goodman Group, as appropriate
- Interact positively with residents to maintain high levels of resident satisfaction
- Demonstrate strong professionalism and integrity as a representative of the community
- Contribute to cleanliness and curb appeal of the community
- Comply with all industry Fair Housing rules and regulations
- Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
- Other duties as assigned by Property Manager
- Capable of performing the essential functions of the job, with or without reasonable accommodations
- Ability to understand and communicate written and verbal directions
- Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
- Ability to work nights and weekends, upon request
- Must be able to work overtime as needed
- Required to work on an on-call basis
- Must be available on the last and first day of the month for turns
- Outstanding customer services skills
- Well organized with excellent attention to detail
- Aptitude to work independently with excellent time management skills
- High School Diploma or GED Equivalent
- Minimum of one year of sales or related experience is required
- Fluent in English, verbal and written
- Proficiency in Microsoft Office Suite
Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.
Supervisory Responsibility
This position does not have any supervisory responsibilities.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.
Platinum Service®
Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.
Fair Housing
It is the policy of the Community to adhere to the requirements of all federal, state, and local privacy, property and civil rights laws, including Title VIII of the Civil Rights Act, commonly known as the “Fair Housing Act.” The Fair Housing Act establishes federal policy for providing fair housing throughout the United States and is intended to assure equal housing opportunities for all citizens. Consistent with the law, it is the policy and commitment of the Community to ensure that fair and equal housing opportunities are granted to all persons in housing and rental opportunities regardless of race, color, religion, gender, sexual orientation, and marital status, status with regard to public assistances, familial status, national origin, or disability. This will be accomplished through employee awareness of legal requirements, along with ongoing training and instruction. All employees are expected to follow the Community’s policies and the law regarding fair housing.
Working Conditions
This position will be required to work more than 40 hours per week, and on any day, including but not limited to weekends and holidays as necessary. While performing the duties of the job, the employee works in indoor and outdoor weather conditions, including inclement weather. The noise level of the environment is usually moderate. This position is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).
Conclusion
All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Acknowledgement
I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.
By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.