HR & Business Office Manager

SUMMARY OF ROLE:

The HR & Business Office Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The purpose of this position is to assist in the management of human resources and business office functions of the community in accordance with current standards, regulations, guidelines and established policies.

Essential Job Functions

Human Resources Functions (60%)

• Handle tasks related to pre-boarding/onboarding new team members, coordination and implementation of new hire orientation and coordinating with cross-functional departments to ensure an exceptional first-day experience.
• Monitor team member surveys including new hire, pulse and exit interview and follow up with appropriate individuals.
• Assist in the administration of FMLA/ADA process through our 3rd party administrator and provide support to Team Members as needed.
• Work with leaders on employee relations or performance issues.
• Provide daily HR support to Team Members.
• Maintain the integrity and confidentiality of personnel records and HRIS system according to policy and compliance with state and federal requirements.
• Ensure training and education are completed per job requirements and facilitate communication between departmental management regarding Team Member credentialing renewals.
• Performs periodic audits of personnel records to ensure that all required documents are collected and filed appropriately.
• Assist in the communication & interpretation of the Team Member handbook.
• Educate Team Members on their benefit options and enrollment process.
• Support HR functions including new company initiatives, day to day follow up and all HR administrative needs.
• May supervise 1 - 3 non-exempt team members.
• Perform other human resources related duties as assigned.
  
  
  

Business Office Functions (30%)

• Manage the monthly billing of Private Pay, and Medicaid (if applicable).).
• Responsible for collection of all A/R and adherence to company collection policies and procedures.
• Maintain daily census, reconciling discrepancies with other departments.
• Responsible for cash management, including scanning deposits, monitor petty cash funds (if applicable), , oversee resident trust account (if applicable) and bank reconciliations.
• Responsible for completion and submission of monthly billing to Long Term Care Insurance Companies on resident’s behalf.
• Respond to questions related to billing from residents and/or responsible parties and work to resolve issues and concerns with other Team Members as needed.
• Remain up to date with Company and State billing guidelines.
• Perform other Business Office related duties as assigned.
  
  
  

Payroll Management Functions (10%)

• Keep employee records up to date by processing employee status changes, promotions, transfers, terminations, wage increases, and new hires in a timely fashion within the HRIS system
• Maintain payroll data while ensuring departments are submitting & approving Team Member timesheets within acceptable deadlines.
• Review timecards after manager approval, verifying available hours, calculating miscellaneous pay, entering deductions.
• Set up new Team Members in the Time and Attendance system.
  
  
  

Knowledge and Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families.
• Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, team members, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite and electronic health record (EHR) billing systems.
  
  
  

Education and Experience

• Must meet all applicable state and federal requirements for this position.
• High school diploma or general equivalency is required.
• 1 - 3 years’ experience working within an office environment.
• Prior experience in human resources leadership in healthcare setting is preferred.
• Knowledge of basic generally accepted accounting principles.
  
  
  

Supervisory Responsibility

This position may have direct reports or supervisory requirements.

PLATINUM SERVICE:

It is our commitment to help each resident lead a purposeful life and we strive to deliver an exceptional experience through Platinum Service®.

WHY WORK FOR US:

• Comprehensive Health Plan Options
• Medical and Prescription Coverage
• Dental and Vision Coverage
• FSA & HSA Account Options
• Access to Health Care & Mental Health E-Visits
• $10k Life Insurance Coverage*
• Supplemental Insurance Options
• Pet Insurance
• 401(k) Retirement Savings Plan with Generous Company Matching Benefits
• Paycheck Advances with Rain Instant Pay
• Employee Support Program (EAP)
• Tuition Discounts & Reimbursement with Rasmussen College
• Team Member Referral Bonus
• Shift Differentials
• LifeMart Employee Discounts
• OnShift Engage Bonus and Incentives
• Generous Paid Time Off & Discounted Travel Accommodations
• Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.