What are the responsibilities and job description for the Conference Coordinator position at The Goodkind Group, LLC?
About the Company
Downtown Law Firm
About the Role
Conference Services Coordinator - Downtown Contract - 12-8pm
Responsibilities
- Greet all clients and visitors of the Firm.
- Print out visitor badges and announce visitors.
- Ensure all incoming calls from clients and attorneys are answered promptly.
- Set up conference calls with teleconferencing vendor and send email confirmations upon proofing to host.
- Handle meeting room bookings, utilizing the reservation system.
- Confirm conference room meetings via email and follow up as necessary prior to the meeting or event to ensure details are accurate.
- Communicate requests to the appropriate internal support departments such as Food Service Maintenance & Service and Media.
- Coordinate with building management.
- Perform floor checks and ensure rooms are setup correctly with proper equipment and amenities, prior to the start of meetings.
- Additional tasks may be assigned.
- Communicate with stakeholders in a professional manner.
Qualifications
- Candidate must be professional and service-oriented, collegial and able to work effectively with attorneys, staff and vendors at all professional levels.
- Excellent communication skills, both verbal and written.
- Strong attention to detail, organizational, time management, and prioritization skills.
- Team player with the ability to also work independently, meet multiple deadlines and respond well to change.
- Ability to maintain a professional and composed demeanor at all times.
- Flexibility to work overtime, including evenings and occasional weekends.
- Availability for Holiday and on-call coverage on a rotating basis.
- Some light lifting (20-30 pounds) may be involved.
Education and/or Experience
- High School diploma or equivalent required, some college a plus.
- 3-5 years Receptionist, Hotel Concierge, Airline, or other client/customer service industry experience required.
- Law Firm experience a plus.
- Proficient with Microsoft Outlook, Word and Excel.
- Have some knowledge of Audio and Visual equipment.
- Ability to operate a switchboard (or multi-line system) a plus.