What are the responsibilities and job description for the RN Site Operations Director | Extended Care Clinic position at The Good Shepherd Community Clinic, Inc.?
Benefits:
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Position Summary
The RN Site Operations Director is responsible for the comprehensive operational leadership of the GSCC Extended Care Clinic, ensuring delivery of high-quality, patient-centered care consistent with the GSCC’s mission, HRSA requirements, and applicable federal, state, and local regulations.
This role oversees daily operations, staffing, patient access, quality performance, safety, regulatory compliance, and financial stewardship of the site. The RN Site Ops Director serves as the primary liaison between the clinic and executive leadership and ensures integration with organization-wide systems, policies, and performance goals.
Essential Duties and Responsibilities
Operational Leadership
- Promote a culture of ownership, accountability, and compassionate service consistent with the GSCC mission.
- Direct all day-to-day clinic operations to ensure efficient, safe, and patient-centered care delivery
- Maintain appropriate staffing levels and optimize staff scheduling
- Monitor patient flow, access to care, and throughput to meet organizational standards
- Implement organizational policies, procedures, and standardized workflows
- Lead site startup activities and ongoing operational stabilization
- Identify and resolve operational barriers impacting access, quality, or efficiency
- Monitor provider schedule utilization, patient access metrics, and clinic capacity
- Collaborate with Clinical Operations to improve visit productivity and reduce access barriers
- Support panel management strategies and access initiatives to ensure timely patient care and continuity
Personnel Management
- Provide direct supervision of all site personnel, including clinical support and patient experience (front-desk) staff
- Conduct hiring, onboarding, coaching, performance evaluations, and corrective actions
- Promote a culture consistent with the GSCC mission, including service to underserved populations
- Support staff development, engagement, and retention
Quality, Compliance & Risk Management
- Ensure compliance with HRSA requirements, health center standards, and applicable regulations
- Monitor quality measures, risk indicators, and patient experience metrics
- Support Quality Improvement (QI) and Quality Assurance (QA) initiatives
- Oversee incident reporting, investigations, and corrective action plans
- Ensure adherence to infection prevention, safety protocols, and emergency procedures
Financial & Productivity Oversight
- Monitor operational productivity and efficiency indicators
- Support revenue cycle functions, including accurate registration and point-of-service collections
- Monitor staffing costs and resource utilization
- Identify opportunities to improve financial sustainability while maintaining access to care
- Monitor site-level financial performance indicators including visit volume, staffing ratios, and cost control
Integration & Communication
- Serve as the primary operational liaison between the site and executive leadership
- Coordinate with Patient Experience, Clinical Leadership, Human Resources, IT, Facilities, Pharmacy, and Billing departments
- Implement organization-directed initiatives and workflows at the site level
- Communicate operational risks, barriers, and resource needs proactively
- Ensure adherence to standardized clinical and operational workflows across the site
Clinical Qualifications
An active Registered Nurse license in Oklahoma is required to support clinical operations in a provider-led environment.
RN preparation supports:
- Clinical risk recognition and escalation
- Patient safety oversight
- Triage and workflow decision support
- Communication with supervising physicians
- Participation in quality and incident review processes
- Infection prevention compliance
- Clinical credibility with nursing and medical assistant staff
Key Performance Indicators (KPIs)
The RN Site Operations Director is accountable for supporting site performance in the following areas:
- Schedule utilization
- Patient access and cycle time
- Patient experience scores
- Quality measure performance
- Pharmacy capture support
- Staff engagement and retention
- Operational compliance
Required Qualifications
- Active Oklahoma RN license
- Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field
- Minimum five (5) years of healthcare operations experience
- Minimum two (2) years of supervisory or management experience
- Knowledge of ambulatory care operations and regulatory requirements
- Demonstrated leadership, organizational, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
Preferred Qualifications
- Experience in an FQHC or community health center
- Experience in urgent care, primary care, or extended-hours clinic operations
- Experience opening or integrating a new clinical site
Work Schedule
- Schedule aligned with clinic operating hours
- May include evenings and weekends
- Increased on-site presence during startup period
- Availability for urgent operational issues
Salary : $85,000 - $95,000