Grocery Float Staff

Schedule: Variable with needed flexibility. Hours range between 35-40 hours weekly.

Note: There may be times when schedule changes are necessary. Flexibility with schedule is needed. Sometimes Float Staff may have a set schedule temporarily, but it will change. Float staff may work in two to three areas in one day. Float Staff may:

• Work 4-6 days in a row
• Have two days off in a row
• Have up to two six-day work weeks per month
• Have three days off (two together) after working six days in a row

Note: There may be times when additional hours or schedule changes are necessary. Department meetings are announced when scheduled, and dates and times may vary. Department meeting attendance is mandatory.

2080 hours worked is equal to one year if you work full time (40 hours per week). Increases after 2080 hours worked occur every 2080 hours worked up to 14560 hours.

The essential duties and responsibilities of this position include, but are not limited to, the following:

General:

• Greet customers, smile, and make eye contact. Maintain a friendly, courteous, and helpful demeanor.
• Assist customers with produce questions and special orders. Offer samples and suggestions for purchase and preparation in friendly, courteous manner.

• Communicate with all staff and other coworkers in a courteous, positive, and professional manner.

Loss Prevention, Accuracy and Cashiering:

• Check out customer purchases quickly and accurately, notify manager of pricing errors.

• Meet and maintain department standards for accuracy including minimizing overages/shortages, collecting correct.

and full payment from customers and giving back proper change.

• Follow department protocol for opening, closing, and moving between registers.
• Create neat and organized deposits and correctly balance drawer following department protocol.
• Follow proper security procedures when handling credit card payments and cash currency.
• Correctly process customer returns and complete documentation.
• Follow department protocol for applying coupons, rainchecks, and other discounts.

• Ensure transactions follow store policies for employee purchases and business discounts and report any misuse or suspected abuse of policies to managers.
• Report “Sweet hearting” concerns to management. This is theft by employees at the cash register, by giving away merchandise to a "sweetheart" customer (friend, family, fellow employee).

• Alert Manager on Duty to potential shoplifters, disorderly customers, or other emergencies.
• Document scanning errors to ensure prompt correction.
• Call for back up staff as needed so wait time is minimal for customers at check out.
• Ensure safe and legal alcohol sales by following established protocol such as checking ID’s, and not selling to people who are underage or intoxicated. Attend a safe selling training course (in house) and successfully pass a written exam.

• Communicate with customers to determine bagging preferences. Bag customer purchases in a neat and organized way following department protocol.
• Maintain a clean and sanitized workspace and keep the front end free of congestion.

• Complete designated opening and closing duties as assigned.
• Collect carts and baskets from inside or outside of the store and return them to designated areas.
• Stock supplies such as boxes, bags, and register supplies. Complete other cleaning tasks as designated by a manager.

Receiving and Stocking:

• Prepare storage areas for incoming deliveries.

• Check deliveries for damage, quality, and accuracy, notify appropriate buyer, shift lead or manager of discrepancies.

• Sign for deliveries with appropriate adjustments noted on invoice and route invoice appropriately.

• Help with unloading, breaking down freight and pallets as needed.

• Notify appropriate departments as necessary of incoming product (when working in loading and receiving areas).

• Rotate and organize back stock into storage.
• Rotate older stock to front, making space for new stock.

• Set aside special orders, match product with special order form and notify customer service or manager.
• Expedite getting out-of-stock items out on the floor.

• Maintain fully stocked, attractive displays, while maintaining proper storage conditions.

• Stock shelves fully without overcrowding; face items on shelves.
• Pull out of date or low-quality items and follow established procedures for recording and disposing of them.

• Label items accurately with price tags, signs or four-digit codes. Report price and product discrepancies to buyers or orderers.

• Maintain stocking lists for later shifts. Notify buyers of out-of-stocks as needed.
• Take inventories of department stock for buyers as requested.
• Follow department organic standards, when applicable.
• Help ensure organic integrity by following established receiving, storage, prep, and display procedures, when applicable.
• Record department shrink promptly and accurately following departmental procedures.
• Develop product knowledge in assigned areas to better assist customers.
• Build, replenish and rotate displays, culling several times daily, and following stocking priorities set by manager.
• Trim, wash, bundle produce, following priorities set by manager.
• Dispose of damaged or spoiled goods promptly, with appropriate notification to manager.

• Monitor cooler and walk-in temperatures and follow procedures for handling breakdowns.

• Maintain floor plan and regular rotation in walk-in cooler.
• Participate in periodic inventory.

Department Maintenance:

• Clean up spills as needed.
• Use equipment safely.
• Advise manager of equipment repair and replacement needs.
• Vacuum, wipe, and dust bulk area.
• Clean bulk bins, shelves and coolers as needed or directed by supervisor.
• Maintain clean work area and assist in backroom cleaning.
• Upon closing of the store, clean and wipe all areas and items as designated on checklist or by supervisor.
• Keep retail display areas, back-stock, and work area clean, sanitary and in orderly condition following guidelines of department manager and rules of Missoula County City Health Dept. (MCCHD).
• Scrub and rinse cutting surfaces, floors, walls, cases, and equipment following established organic procedures.
• Remove trash promptly, sweep and mop floor.
• Maintain supplies of bulk bags, tags, twist ties and gloves.
• Follow safe working practices.

Other Responsibilities:

• Attend department and storewide meetings as needed.
• Bag and assist front end as necessary.
• Answer and route phone calls, take and route messages as needed.
• Perform other tasks assigned by Shift Lead, Manager or MOD.

|Qualification Standards

Revised: 8.19.2025