Front Desk Attendant

Front Desk Attendant

FLSA Status: Non-Exempt

Job Summary

The Front Desk Attendant is under the direct supervision of the Athletics and Youth Activities Manager and is responsible for assisting in the day-to-day operations of the Athletic Center.  He or she provides exceptional customer service to our members and guests.  Other responsibilities include answering phone calls and emails, court management, and program and event promotion. The Front Desk Attendant is expected to take initiative and show diligence in the areas of responsibility listed to uphold an exceptional experience for the Horseshoe Bend CC

members and guests.

Job Duties

1. Projects a positive image of self and HBCC at all times.
2. Passionate about creating an exceptional experience for all members and their guests.
3. Engages effectively and interacts well with members and their guests. 
4. Is knowledgeable of and answers Member questions regarding HBCC Tennis programs, Swim programs, Youth programs, merchandise, and events.
5. Proficient in the use of the Northstar Club Management software package for Tennis, Swim, and Youth management and billing. 
6. Assists with proper planning and execution of HBCC Tennis, Swim, and Youth Events.
7. Performs administrative duties needed for HBCC Tennis, Swim, and Youth events and programming including planning, participation tracking, and maintaining accurate records.   
8. Facilitates communication with league captains and visiting team captains.
9. Serves food and beverages as needed, and assists with league play and event food and beverage services.
10. Promotes HBCC programs, events, and merchandise.
11. Maintains facility by performing day-to-day activities as the position dictates.
12. Maintains a clear line of communication with HBCC personnel.
13. Maintains a positive attitude and sense of urgency. 
14. Promotes and implements all Club standards, procedures, and policies.
15. Understands and complies with all policies set forth in the Club Employee Guide and Handbook.
16. Completes other special projects and assignments as directed by the Athletics and Youth Activities Manager.

Education/Knowledge Required:

• High School diploma or equivalent.
• Knowledge of Tennis and enthusiasm for the game is preferred.
• At least one year of customer service experience or experience in a similar setting.
• Comfortable with computers and technology; ability to learn Microsoft Office and Northstar platforms. 

• Knowledge of role during emergency situations. Aware of fire and life safety procedures.
• Able to obtain a City of Roswell Pouring Permit.

Skills/Abilities Required:

• Demonstrated strong written and oral communication skills.
• Demonstrated ability to work independently and within a team.
• Excellent customer service skills and an open, courteous, and friendly personality.
• Ability to follow written and verbal instructions.
• Flexible schedule with the ability to work morning/afternoon shifts, nights, weekends, and holidays.

Physical Requirements:

• Continuous standing, walking, and repetitive actions for extended periods.
• Frequent bending, stooping, lifting, pulling.
• Able to lift a minimum of 30lbs
• Frequently required to sit or stand at a computer station for long periods.

Environmental/Working Conditions:

• Work is performed in a private club environment.
• Frequent contact with members, guests, employees, outside vendors, etc.
• Continual member and guest contact may involve dealing with angry or upset people.

Reports to: Athletic Center Director