What are the responsibilities and job description for the Spa Reservations Coordinator position at The Global Ambassador Hotel?
Why The Global Ambassador:
Competitive compensation
Comprehensive benefits available for team members working 25 hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32 hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
Coordinate and manage all wellness and spa appointments, ensuring a seamless and elevated scheduling experience for guests and members
Enhance the overall wellness experience by maintaining a calm, professional, and welcoming spa environment
Serve as a primary point of contact for guests and members, responding to questions, requests, and concerns with care and attentiveness
Handle sensitive guest and staff matters with discretion, diplomacy, and confidentiality
Support retail operations by assisting with product selections and processing purchases
Accurately process payments for spa services and retail transactions
Perform opening and closing duties while maintaining organization and operational standards
Demonstrate a genuine passion for wellness and a commitment to delivering exceptional guest and member experiences
Qualifications
Previous experience in a spa, resort, or hospitality setting preferred
Strong verbal and written communication skills with the ability to engage both internal teams and guests
Exceptional customer service mindset with a calm, professional approach
Proficiency with computers and scheduling systems; Book4Time experience preferred
Highly organized, detail-oriented, and able to multitask in a fast-paced environment
Previous retail experience with the ability to assist guests confidently
Professional appearance, discretion, and enthusiasm for wellness and guest experience
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.