What are the responsibilities and job description for the Credit Manager position at The Global Ambassador Hotel?
Why The Global Ambassador
Competitive rates
Benefits available when you work 25 hours per week-including medical, dental, vision and more
Retirement savings program (with company match)
Paid time off
Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
Work with a dedicated team committed to redefining hospitality in Phoenix.
Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
Manage the hotel's accounts receivable function, including the city ledger, direct-bill accounts, group and event master billing, and advance deposit reconciliation.
Review and approve credit applications, verify trade and bank references, establish appropriate credit limits, and maintain the credit policy in accordance with company standards.
Prepare, review, and distribute accurate billing to guests, groups, meeting and event clients, and direct-bill accounts in a timely manner following checkout or event completion.
Monitor the aging of receivables, drive timely collection of outstanding balances, and minimize days of sales outstanding (DSO) and bad debt exposure.
Research, resolve, and respond to credit card chargebacks, disputed charges, and billing inquiries in coordination with the front office, sales, and food and beverage teams.
Maintain reconciliations for accounts receivable and related balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principles.
Lead the monthly credit meeting, prepare the aging and bad debt reserve analysis, and recommend write-offs and reserves for Director of Finance approval.
Ensure that all advance deposits, prepayments, and applied credits are accurately recorded and properly allocated to the correct guest, group, or event account.
Partner with the Sales, Catering, and Front Office teams to ensure proper billing instructions, routing, and credit authorization are established prior to arrival and events.
Perform any additional duties as assigned by the Director of Finance and assist in other areas of the accounting office as needed.
Qualifications
College degree preferably specializing in accounting, finance, hospitality management, or equivalent experience is required.
At least 3-5 years of progressive accounts receivable, credit, and collections experience, preferably within a hotel or multi-outlet hospitality organization.
Working technical knowledge of generally accepted accounting principles and a thorough understanding of the order-to-cash cycle, including billing, credit, collections, and cash application.
Strong understanding of hotel revenue streams and city ledger billing, including group and event master accounts, direct-bill arrangements, advance deposits, and credit card chargeback resolution.
Experience evaluating creditworthiness, processing credit applications and references, establishing credit limits, and conducting periodic credit reviews.
A proactive, organized professional capable of managing high-volume aging and reducing days of sales outstanding (DSO) while maintaining strong guest and client relationships.
Highest level of integrity and transparency.
Must have strategic, analytical, and solid business acumen. Attention to detail and accuracy is critical.
Excellent written and verbal communication skills to prepare and deliver reports, effective presentations, and facilitate meetings.
Highly responsive and collaborative, a team player who approaches work without ego
Experience in Opera, Micros, Simphony, Oracle NetSuite, ProfitSword, Paylocity, ADP, Book 4 Time, TipHaus, Ramp, Freedom Pay, Canary, and Peoplevine Systems knowledge is preferred.
Have experience working with and creating Excel spreadsheets and other Microsoft Office products.
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.