What are the responsibilities and job description for the Office Manager/Coordinator position at The Glass Guru of Indy South, IN?
Benefits:
With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. We are willing to train. Below is a list of various specific duties, not limited in overall scope and subject to change:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. We are willing to train. Below is a list of various specific duties, not limited in overall scope and subject to change:
- Handle A/R and prepare deposits for bank run.
- Answer inbound phone calls promptly during business hours. (if applicable)
- Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
- Respond to any voicemails and/or messages from answering service. (if applicable)
- Manage and respond the inbound email correspondence and forward accordingly.
- Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
- Schedule estimate appointments properly using the appropriate customer software.
- Quote product by telephone for potential new clients/customers.
- Assist Estimators with follow up on pending estimates by phone and/or email.
- Strategically schedule work appointments for Installation Techs, along with customers accordingly.
- Check order confirmations from fabricators/vendors for size and pricing accuracy.
- Oversee proper filing of daily work orders and estimates.
- Prepare Accounts Receivable and prepare deposits for bank daily.
- Excellent verbal/written communications skills.
- Microsoft Office (Word, Excel).
- Experience with QuickBooks Online and web based software preferred.
Salary : $14 - $18