What are the responsibilities and job description for the Glass Window and Shower Estimator position at The Glass Guru of Central Ohio?
Roles & Responsibilities:
The Estimator position is the primary sales position in the company. Estimators are charged with delivering the customer experience in the home and/or showroom. Duties include, but are not limited to:
- Interact with customers in the home and/or showroom to develop a complete understanding of customer need(s)
- Make proactive suggestions of company products & services that address customer need(s)
- Convey and manage realistic customer expectations
- As appropriate, accurately measure rough openings / space to facilitate accurate pricing and ordering
- Generate legible and accurate shop drawings for quotes/jobs as required
- Develop professional quotation(s) and present to customer(s) in a prompt fashion
- Capture all additional relevant details about the customer and/or job location to facilitate a successful
- Effectively communicate job and customer details to other team members, including front office and Installation to facilitate success.
- Entry of relevant details into company sales software in a timely manner
- Proactively follow up with customers on pending sales quotes
- Proactively communicate with company vendors, including ordering of materials required for sold jobs
- Promptly follow up with customers post-installation to ensure that they are satisfied with the materials, workmanship, and service that the customer received.
- Self-generate leads through effective promotion of company products and services to potential customers through a variety of means including, but not limited to home shows, B2B networking, cold-calling, etc.
Qualifications & Educational Requirements:
- 2 years residential glass experience (glazing, ordering, estimating, and/or office/project management)
- In-home sales experience preferred
- HS Diploma or equivalent
- All candidates must pass initial background check and drug test.
Preferred Skills:
- Excellent verbal/written communications skills
- Microsoft Office proficient (Word, Excel)
- Experience with estimating, fabricating, and/or installing residential glass products
- Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period
