Hotel Front Desk Agent (Morning & Evening Shifts)

The Gin Hotel, a historic boutique hotel located in downtown Lexington, Virginia, is seeking dependable, motivated, and detail-oriented Front Desk Agents to join our team.

We are currently accepting applications for both our morning shift (7:00 AM to 3:00 PM) and evening shift (3:00 PM to 11:00 PM). Full-time and part-time opportunities may be available depending on scheduling needs and candidate availability.

We are especially interested in candidates with previous hotel experience or a strong background in customer service, computers, and administrative work.

This position involves much more than greeting guests and answering phones. Our front desk team is responsible for managing reservations, processing payments, coordinating with housekeeping, resolving guest concerns, and ensuring daily hotel operations run smoothly.

We are looking for individuals who can learn quickly, stay organized, think critically, and confidently handle responsibilities without constant supervision.

Weekend availability is required, and applicants should be available to work holidays as needed. We are seeking individuals interested in consistent, year-round employment rather than seasonal work.

What We're Looking For

Our ideal candidate is someone who:

• Works independently: Can stay productive, prioritize responsibilities, and complete tasks without constant reminders or supervision.
• Is comfortable with computers and technology: Can confidently navigate multiple programs, learn new systems, and troubleshoot basic issues.
• Pays attention to details: Understands the importance of accuracy when handling reservations, payments, guest information, and daily reports.
• Has strong problem-solving skills: Can assess situations, use good judgment, and find solutions when unexpected issues arise.
• Handles a busy environment: Can manage phone calls, guest interactions, computer tasks, and other responsibilities while remaining organized and professional.
• Takes initiative: Recognizes what needs to be done and takes action rather than waiting for instructions.
• Communicates effectively: Is friendly, professional, and able to communicate clearly with guests, coworkers, and management.
• Is dependable and accountable: Arrives on time, follows procedures, takes ownership of their work, and understands the importance of completing tasks accurately.

Responsibilities

• Welcome guests and provide friendly, professional customer service
• Process guest check-ins, checkouts, and reservation changes
• Manage reservations, room assignments, guest accounts, and payment information
• Answer incoming calls and respond to guest questions and requests
• Handle guest concerns and resolve routine issues using sound judgment
• Coordinate with housekeeping regarding room availability and guest needs
• Review reservation details, payment information, and daily reports for accuracy
• Maintain accurate records and follow established hotel procedures
• Balance multiple responsibilities and complete daily tasks within required timeframes
• Maintain a clean, organized, and welcoming front desk and lobby
• Communicate important information and outstanding issues to the next shift and management

Qualifications

Preferred Qualifications:

• Previous hotel front desk or hospitality experience is a big plus
• Experience with hotel property management systems or reservation software
• Strong computer skills and the ability to learn new programs quickly
• Previous experience in customer service, office administration, or another position requiring multitasking and attention to detail

Required Qualifications:

• Availability to work morning or evening shifts
• Weekend availability, including Saturdays and Sundays as scheduled
• Holiday availability as needed
• Strong communication and customer service skills
• Basic computer proficiency and confidence using technology
• Ability to work independently and manage multiple tasks
• Strong organizational skills and attention to detail
• Reliable attendance and professional conduct
• High school diploma or equivalent

Previous hotel experience is preferred but not required. We are willing to train the right candidate who demonstrates initiative, reliability, and the ability to learn quickly.

What We Offer

• Starting pay of $16.00 per hour
• Paid training
• Employee discounts
• Full-time and part-time opportunities
• Consistent, year-round employment
• Scheduling flexibility based on operational needs

Available Shifts

• Morning Shift: 7:00 AM to 3:00 PM
• Evening Shift: 3:00 PM to 11:00 PM

Applicants may be considered for either shift based on their availability and the hotel's scheduling needs.

Weekend availability is required. Holiday availability is expected as needed.

How to Apply

Please apply directly through Indeed.

Management personally reviews applications and will contact selected candidates through Indeed messaging to arrange interviews.

We encourage applicants to highlight any previous hotel experience, computer skills, administrative responsibilities, or positions requiring independent decision-making and multitasking.

Please check your Indeed messages regularly after applying.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Lexington, VA 24450 (Required)

Work Location: In person

Salary : $16