GIANT Direct - Facilitator / Team Lead

Providing quality customer service is an essential component of every position within Giant/Martin's Food Stores. Each position serves its own group of customers, which may consist of consumers, associates, vendors, and business associates. As much care should be given to handling our internal "customers", as the ultimate consumer. This includes but is not limited to fostering a positive and inclusive work environment as well as training and developing associates to meet the needs of the customer. The Giant Direct Facilitator:

• Manage on-line orders and traffic requirements to meet customer needs most effectively
• Manage the staging process between shopper and customer
• Competent and efficient in all roles of the Giant Direct process and in the absence of the Giant Direct Lead manage the Giant Direct operations in accordance with standard practices of the department
• Assist the Giant Direct Lead in using good judgement in delegation, empowerment, and follow-up so that each associate is trained to provide the best service experience for our customers.
• In the absence of the Giant Direct Lead, the facilitator will manage the performance of all duties and responsibilities of all Giant Direct associates
• Works in conjunction with store and department management to provide feedback and address operational issues as well as to ensure fresh product availability, quality, and prep list orders are handled properly
• Must be able to handle on the spot customer questions, comments, and complaints
• Must be able to meet minimum physical requirements of the position, with or without reasonable accommodation

Qualifications and Skills

• Must be able to lift up to 50 lbs
• Must comfortable working in a fast paced environment
• Must display an attention to detail

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Multiple Locations

Salary : $15 - $17