Customer Service Manager

Job Summary:

The Customer Service Manager is responsible for organizing and running our retail store. This position ensures that every customer has an outstanding experience and is treated like our valued guest.

Customer Service Manager responsibilities include training customer specialists, monitoring inventory and ordering supplies when necessary. Customer Service Manager answers to the President and works closely with the Production Manager.

Duties/Responsibilities:

· Work with the President to plan and implement strategies to attract customers

· Coordinate daily customer service operations

· Track the progress of weekly, monthly, quarterly and annual objectives

· Monitor and maintain store inventory

· Work with the Production Manager to ensure adequate supply of baked goods

· Evaluate employee performance and identify hiring and training needs

· Supervise and motivate staff to perform their best

· Communicate with customers to give them a great experience

· Analyze consumer behavior and adjust product positioning

· Handle complaints from customers

· Research emerging products and use information to update the store’s merchandise

· Create reports, analyze and interpret retail data, like revenues, expenses and competition

· Make sure all Customer Service employees adhere to company’s policies and guidelines

Required Skills/Abilities:

· Outstanding customer experience skills

· Experience with recruiting and performance evaluation processes

· Excellent time management skills with proven ability to meet deadlines

· Leadership and organizational abilities

· Strong business acumen

· Excellent emotional intelligence capabilities

· Interpersonal and communication skills

· Ability to function well in a fast-paced environment

· Problem-solving attitude

· Flexibility to work in shifts

Pay: $12.00 - $17.00 per hour

Work Location: In person

Salary : $12 - $17