What are the responsibilities and job description for the Technical Support Specialist position at The Gerson Companies?
Company Overview
The Gerson Companies is a renowned leader in home décor, celebrated for our dedication to quality and innovation. With over 80 years of experience and a substantial global presence, we operate a large distribution network committed to delivering exceptional products and customer experiences. We are seeking passionate individuals to join our team and help shape the future of home décor.
Pay
$52,000 – $66,500 per year
Schedule
- 40 hours per week
- May require extended hours during travel periods (January–July)
Overview
We are seeking a full-time, proactive, and customer-focused Technical Support Specialist to join our Information Technology (IT) team. Reporting to the IT Manager, this role is responsible for delivering high-quality technical support and ensuring the smooth operation of our organization’s IT systems and infrastructure.
This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is curious about emerging technologies, including AI-assisted tools and automation.
Travel Requirement
- Travel required approximately 2 months per year (January–July)
- Locations include Dallas, Atlanta, and Las Vegas
- Travel is primarily for trade shows and on-site event support
Responsibilities
- Provide technical support for hardware, software, and network-related issues
- Troubleshoot and resolve end-user issues in a timely manner
- Install, configure, and maintain computers, systems, and applications
- Train and support employees on IT tools and best practices
- Assist with IT equipment procurement and setup
- Maintain IT asset inventory and documentation
- Support system upgrades, deployments, and ongoing improvements
- Ensure adherence to IT policies, security standards, and compliance requirements
- Respond to incidents and minimize downtime
- Research and recommend new technologies and solutions
- Support trade show and event IT setups and operations
- Use AI-assisted tools to improve efficiency and service delivery
- Assist with IT automation projects and system rollouts
- Perform additional duties as assigned
Qualifications
- Experience in technical support, helpdesk, or a similar IT role
- Strong troubleshooting skills across hardware, software, and networking
- Excellent communication and customer service skills
- Ability to manage multiple tasks and priorities
- Comfortable using and learning new technologies, including AI-assisted tools
- Willingness to travel for extended periods (up to ~2 months annually)
Preferred Qualifications
- Experience in a multi-user helpdesk or frontline support environment
- Strong communicator who enjoys helping others and can explain technical concepts clearly
- Ability to quickly build trust with non-technical users
- Demonstrated ownership of issues through full resolution
- Experience supporting live events or trade shows
- Exposure to IT automation tools, scripting, or workflow improvements
- Familiarity with IT service management (ITSM) systems
Pay: $52,000.00 - $66,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- This role requires travel to trade shows in Dallas, Atlanta, and Las Vegas for approximately 2 months total between January and July. Are you willing and able to meet this travel requirement?
Work Location: In person
Salary : $52,000 - $66,500