Student Experience Program Associate, Non-Degree & Summer Programs

Posting Details

I. Job Overview

Job Description Summary:

The Division of Enrollment and Student Success ( ESS ) is a mission-driven organization dedicated to supporting students across the full lifecycle—from enrollment through graduation—through a connected, student-centered, and data-informed approach. ESS integrates admissions, financial aid, career services, student success, student experience, systems, and analytics to deliver a cohesive and high-quality student experience. Information about this division can be found here: https://enrollment.gwu.edu/

Position Responsibilities

Recruitment & Enrollment- Provides front-line recruitment and enrollment support through timely communication with prospective students, families, and partner schools. Ensures applicants progress efficiently through the enrollment process while maintaining accurate records and supporting reporting needs. Supports dual enrollment operations in coordination with DCPS and CCAS , including maintaining rosters, processing admissions and registrations for School Without Walls ( SWW ), and preparing unofficial transcripts for partner submission. Key responsibilities include:

• Monitoring inboxes and phone lines and responding to inquiries
• Maintaining dual enrollment rosters
• Supporting SWW admissions and registration processes
• Preparing and distributing unofficial transcripts
  
  

International Programs & Partnerships- Manages administrative processes for international partnerships and student enrollment, ensuring compliance with institutional agreements and supporting visa-related processes.

• Maintain and monitor MOUs and special program agreements
• Coordinate partner communications and meetings
• Prepare and submit F-1 visa documentation via the ISO Gateway
• Route executed agreements
• Register International Summer students
  
  

Application Processing & Enrollment Operations- Oversees end-to-end application processing and student registration for SWW , DCPS dual enrollment, and Pre-College programs. Ensures accuracy in Banner coding, documentation review, and enrollment reporting to support decision-making and data integrity. Maintains confidential student records in accordance with university policies. Key responsibilities include:

• Registering students and supporting enrollment processes
• Managing enrollment documentation and required forms
• Coordinating International Student Orientation
• Submitting visa documentation via the ISO Gateway
• Coordinating prorated student health insurance
• Supporting dual enrollment processes, including posting tuition awards
  
  

Pre-College & DCPS Operations- Supports program-specific administrative functions, including course and enrollment management.

Pre-College:

• Apply rate codes and register students
• Create CRNs and maintain course data
• Distribute course rosters and coordinate classroom reservations
• Maintain tuition tables
  
  

DCPS :

• Process tuition awards
• Register students in courses
  
  

Student Services & Outreach: Serves as a primary point of contact for students, families, and partners across non-degree, dual enrollment, and international summer programs. Provides enrollment and performance reporting to partners in accordance with agreements. Supports outreach and engagement efforts, including:

• Hosting information sessions
• Coordinating programming with campus and community partners
• Representing the unit at recruitment events and program activities
  
  

AI Agent Support

• Maintain and update the knowledge base
• Test and validate responses to ensure accuracy
• Monitor interactions to identify trends and improve performance
• Support proactive outreach aligned with key student lifecycle milestones
  
  

General Administrative Support

Provides operational and administrative support across programs and initiatives, including occasional evening or weekend coverage during peak periods or events.

This position is based on GW’s Foggy Bottom campus and may require occasional travel. Performs other related duties as assigned. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• Demonstrate high levels of discretion, professionalism, judgment, and problem-solving skills.
• Maintains confidentiality as appropriate for written, electronic, and verbal information and of visitor/constituent identities.
• Strong customer service and communication abilities, both written and verbal.
• Ability to work independently and manage high-volume applications.
• Ability to multitask and work cooperatively with others; think critically.
  
  

Hiring Range $45,925.13 - $63,191.56

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Enrollment Management

Family Student Affairs

Sub-Family Student Programs

Stream Individual Contributor

Level Level 1

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule: Monday-Friday 8:30 a.m. - 5:00 p.m.; occasional evenings and weekends

Will this job require the employee to work on site? Yes

Employee Onsite Status Hybrid

Telework: Yes

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S014104

Job Open Date: 03/27/2026

Job Close Date:

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.