What are the responsibilities and job description for the Housekeeping Supervisor position at The George Hotel?
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JOB DESCRIPTION
THIS DOCUMENT SHALL NOT CREATE AN IMPLIED CONTRACT OF EMPLOYMENT
Title: Housekeeping Supervisor
Labor Status: Hourly - (Non-Exempt)
Supervised by: Housekeeping Manager
What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be it must be led by dedicated, experienced professionals with the skills to teach and lead other team members.
The Indigo Road is seeking a fun, friendly, and energetic individual to be our Housekeeping Supervisor. This individual will work closely with the Housekeeping Manager and be responsible for ensuring Guest Rooms, and Public Areas are in line with IRHG standards. The Housekeeping Supervisor will assist with the daily supervision of tasks, spot checks for quality, and guest satisfaction with room cleanliness.
Essential Functions and Responsibilities of the job include, but are not limited to:
* One (1) year related experience in hotel or similar environment.
* Perform or assist with cleaning duties as necessary.
* Motivate and track progress of team members daily to ensure completion of rooms.
* Speaks with and responds to guests regarding service challenges while showing compassion.
* Inspect work performed daily to ensure that it meets specifications and established standards.
* Assist with necessary levels of staffing, inventory and payroll.
* Assist Housekeeping Manager in monitoring high potential team members and ensure their growth as leaders within the company.
* Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
* Proficiency in Microsoft Word, Outlook and Excel preferred.
OTHER DUTIES/RESPONSIBILITIES In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
* Strive to maintain personal, staff and guest safety.
* Participates in activities and meetings.
* Assigns daily room assignments, assists with payroll, scheduling and inventory control.
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JOB DESCRIPTION
THIS DOCUMENT SHALL NOT CREATE AN IMPLIED CONTRACT OF EMPLOYMENT
* Ability to cross train with the Front Office to assist with necessary tasks.
* Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required. Coverage includes possible overnights.
* All other duties as assigned.
JOB QUALIFICATIONS Abilities
* Requires knowledge of hospitality and business management fields.
* Good communication skills for leading team members and guest satisfaction.
* Ability to remain calm in various situations, use sound judgement and effectively solve problems.
* Ability to read and interpret documents such as safety rules and procedural manuals.
Skills
* Must have excellent speech and written skills to communicate with managers, guests and team members.
* Organization, multitasking and project skills.
* Inventory Control, Training, Scheduling and Payroll.
* Must have an eye for detail to visually inspect hotel.
* Must have mobility to walk through the front and back of the hotel, up and down stairs.
* Fluency in both English and Spanish highly desirable
Education/Formal Training High school diploma (or GED). Additional education, training, or certification preferred. Experience One year of employment in similar position or equivalent. Material/Equipment Used Computer and Office Applications, Housekeeping & Laundry Equipment, Basic Tools used for Maintenance
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JOB DESCRIPTION
THIS DOCUMENT SHALL NOT CREATE AN IMPLIED CONTRACT OF EMPLOYMENT
Physical Requirements:
Ability to work an average of 35 hours a week
Ability to stand and walk 90% of the time
Occasional stooping, kneeling or crawling
Occasional pushing, pulling, lifting or carrying up to 40 lbs
Occasional ascending or descending ladders, stairs, ramps
Constant receiving detailed information through oral and written communication
Constant talking, expressing or exchanging ideas by means of the spoken word in English
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18