Application Administrator

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Summary

The Applications Administrator provides applications administration and analysis focused on process improvements and data efficiencies across the business application portfolio to enhance business operations. Supports a business functional area as a Subject matter expert for the applications. Assists business users/customers with technical support and application configuration to maximize the value to the user/customer.

Primary Duties and Responsibilities

• The Applications Administrator provides technical support and administration for business applications.
• Analyzes business processes, configures the business applications to support the processes and provides reporting on key performance indicators.
• Collaborates with various business functions of the company to optimize the use of business applications and the underlying application data.
• The Applications Administrator tests, troubleshoots, and debugs smartphone applications on all applicable versions of smartphone firmware and operating systems.
• Troubleshoots MDM issues related to smartphones.
• Answers escalated support calls from Call Center specialists that work directly with the smartphone end users.
• The Applications Administrator creates test plans for mobile device application troubleshooting.
• Assists the database team with analysis and design activities to maximize the value of the application data shared across the business.
• The Applications Administrator provides guidance and recommendations on maximizing application value including various modes of delivery (client-server, web, mobile or any combination).
• Troubleshoots application issues which includes working with application vendors as a technical point of contact.
• Assists development-operations teams with work tasks related to applications within area of expertise.
• Performs special projects, such as application discovery, selection, development, implementation, quality assurance and upgrades.
• Monitors trends and application advancements within area of expertise.
• Performs other duties as assigned.

Minimum Requirements

• Bachelor’s Degree in Computer Science or related field, or equivalent work experience in a related field.
• At least three years of experience supporting applications at a technical level, mobility and/or IoT.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Knowledge of MDM Applications.
• Experience with application analysis and process maturity models preferred.
• Experience supporting ERP/CRM applications for functional business areas desired.
• Ability to work cross functional with both technical and business staff.
• Strong diagnostic, analytical and problem-solving skills.
• Excellent organizational skills.
• Strong communication skills.
• Strong presentation and training skills.
• Strong interpersonal skills with the ability to handle competing demands.
• Must be self-motivated with the ability to work independently as well as within a team.
• Ability to maintain confidentiality with regard to information stored in business applications and documents.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Requires some work in an environmentally controlled room with cold temperature and loud noise.
• Requires on-call pager support after standard business hours 24 x 7 on a rotating basis.
• Ability to use hands to finger, handle or feel, ability to climb or balance, stoop, kneel, crawl or crouch, and reach with hands and arms to install and maintain computer-networking equipment.
• Close vision at 20 inches or less, ability to identify and distinguish colors to install and maintain computer-networking equipment.
• Ability to lift up to 50 pounds to install and maintain computer-networking equipment.

BI Incorporated