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Customer Service Representative – Entry Level

THE GEM Inc.
Richmond, VA Full Time
POSTED ON 6/27/2026
AVAILABLE BEFORE 9/25/2026
We are seeking a motivated and customer-focused Entry Level Customer Service Representative to join our growing team. This position is ideal for individuals who enjoy working with people, solving problems, and creating positive customer experiences.As a Customer Service Representative, you will support customer and client relationships through professional communication, problem-solving, and personalized service. You will work closely with internal teams to ensure customer needs are addressed while developing valuable skills in customer relations, communication, sales support, and business operations.No prior customer service experience is required. We provide training and professional development for individuals who are eager to learn, grow, and build a career in a customer-focused environment.ResponsibilitiesProvide friendly, professional, and knowledgeable customer serviceCommunicate directly with customers to answer questions and provide assistanceBuild and maintain positive relationships with customers and clientsIdentify customer needs and provide appropriate solutionsSupport customer retention and satisfaction initiativesMaintain accurate customer information and documentationAssist with customer outreach, promotional campaigns, and client programsCollaborate with team members to improve customer experiencesParticipate in ongoing training focused on communication, service strategies, and professional growthQualificationsThe ideal candidate will have:Strong verbal and written communication skillsA positive and professional attitudeAbility to work well with customers and team membersStrong listening and problem-solving skillsAbility to multitask in a fast-paced environmentDependable work ethic and willingness to learnAbility to work independently and as part of a team

Salary : $38,000 - $52,000

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