What are the responsibilities and job description for the Customer Service Representative - Entry Level position at THE GEM Inc.?
We are looking for a friendly and motivated Entry-Level Customer Service Associate to join our growing team. This position is a great fit for individuals interested in starting a career in customer service, client support, event coordination, administrative support, or business operations.As an Entry-Level Customer Service Associate, you will be one of the first points of contact for customers and clients. You'll assist with questions, support registrations and scheduling, process customer information, and help ensure daily operations run smoothly. This role offers valuable hands-on experience, paid training, and opportunities for long-term career growth.No experience is required. We provide comprehensive training and ongoing support to help you succeed.Key ResponsibilitiesAssist customers in person, over the phone, and through emailAnswer questions and provide helpful customer supportHelp with registrations, scheduling, and general service requestsProcess customer information, registrations, and payments using company systems and CRM softwareMaintain accurate customer records and account informationTrack customer feedback and support service improvement effortsWork closely with team members to deliver a positive customer experienceProvide administrative and operational support as neededLearn and stay up to date on company services, policies, and proceduresRepresent the company in a professional and customer-focused mannerWhat We OfferCompetitive pay with opportunities for advancementPaid training and hands-on learningNo experience necessaryCareer growth opportunities in customer service, client relations, and operationsSupportive, team-oriented work environmentOngoing coaching, training, and professional developmentValuable experience working directly with customers and business operationsQualificationsStrong verbal and written communication skillsPositive attitude and professional demeanorCustomer-focused mindset with strong people skillsAbility to solve problems and remain calm in a fast-paced environmentGood organizational skills and attention to detailAbility to multitask and manage priorities effectivelyComfortable working independently and as part of a teamBasic computer skills and willingness to learn new systemsHigh school diploma, GED, or equivalent required
Salary : $35,000 - $55,000