Front Desk Spa

Job Title:

Spa Receptionist

Reports to:  

Spa Director

Department/Group:

Spa

Effective Date:

October 1, 2024

Location:

On Site

Travel Required:

None

Position Type:

Non-Exempt

On Call:

No

Job Purpose:

The Spa Receptionists are responsible for greeting and providing a variety of services to guests and Beach Club Members. Answering phone calls, booking appointments for both spa and fitness, checking guests in and out, giving spa tours and promoting retail and services are some of the duties Spa Receptionists do. Exceptional guest service and exceeding guest’s expectations are paramount and part of everything we do at the spa. The Spa Receptionist meets and greets Guests showing enthusiasm and willingness to make their stay at the hotel a memorable one.  The Spa Receptionist purpose is to ensure that the level of service provided to the guest is highly individualized and that each guest feels that their comfort and convenience are the principal concerns of The Gasparilla Inn.

Job Duties:

• Adheres to the Gasparilla Inn 4 Steps to Memorable Service.
• Exhibit’s the Gasparilla Inn’s Core Values.
• General office equipment such as: computers, faxes, copiers, telephones and calculators.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Spa Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team
• Ability to multi-task.
• Maintain and demonstrate complete knowledge of:
• All hotel features, services and hours of operation.
• Scheduled daily group activities.
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Promote retail and up-sell all services in an attempt to achieve spa revenue target.
• Maximize room utilization and revenues thru bookings.
• Provide service providers with an accurate daily schedule throughout shift.
• Assist in Locker Rooms when needed.
• Schedule various services for individuals and large groups utilizing spa reservations software system.
• Input and access data in computer to maximize daily revenues.
• Perform job functions with minimal supervision.
• Focus attention on guest needs, remaining calm and courteous.
• Maintain confidentiality of all guest information and pertinent hotel data.
• Work cohesively with other departments and co-workers as part of a team.
• Flexibility in schedule.
• Perform job functions with minimal supervision.
• All other duties as assigned.

Working Conditions and Assignments:

Bending – Twisting and kneeling

Lifting – up to 20 pounds

Pushing / Pulling – Yes

Sitting – Yes / Standing 90% of the time

Hand / Finger Dexterity – High degree of proficiency

Voice / Speech- Ability to communicate

Hearing – Ability to communicate

Vision – Ability to see work area and do job accurately

Qualifications and Requirements:

Required:

• Positive attitude and strong work ethic.
• High School Diploma or equivalent.
• Able to use a Computer

Preferred:

• Previous experience as Spa Receptionist or Hotel Front Desk Receptionist.
• Knowledge of computers.
• Previous cashiering experience.