What are the responsibilities and job description for the Laundry & Customer Service Associate position at The Garment Studio?
About the Role
We are looking for energetic and professional individuals to join our Studio Staff at The Garment Studio. As a Concierge, you are the skilled operator of a modern, "boutique" laundry experience. You will be responsible for directly managing our cutting-edge robotic Presso technology to transform a weekly chore into a moment of ease for our clients. You will manage our premium wash & fold service and ensure our space remains a bright, calm sanctuary for the community.
Key Responsibilities
- Self-Service Support: Provide general assistance and support to customers utilizing the in-store laundry facilities.
- Expert Robotic Operation: Act as the primary operator for our robotic garment care kiosks, which includes managing all garment loading, selection of appropriate treatment cycles based on fabric type, and unloading to ensure a professional, wrinkle-free, and sanitized finish.
- Wash & Fold Management: Manage the end-to-back intake, processing, and professional folding of laundry to maintain "The Clean Standard".
- Customer Assistance: Actively assist customers with machine questions and educate them on our 5-minute robotic garment care kiosks.
- Space Maintenance: Ensure the facility is always spotless.
- Digital Order Management: Utilize digital systems (app/text alerts) for seamless customer drop-offs and pickups.
- Brand Representation: Wear crisp, clean branded uniforms and maintain a friendly, professional attitude to provide an exceptional customer experience.
- Review Encouragement: Strategically encourage customers to provide feedback to improve the experience and attract additional customers.
- Reporting: Promptly report any equipment malfunctions, safety concerns, or operational issues to management.
- Thursday Availability: Must have availability on Thursdays
Qualifications & Skills
- Detail-Oriented: Committed to delivering a polished and perfectly folded final product.
- Tech-Savvy: Comfortable working with robotic kiosks (Presso) and digital management software like Cents or CleanCloud.
- Customer-First Mindset: Ability to connect with our core audience of busy urban professionals and working parents.
- Professionalism: High standards for personal presentation and communication.
- Reliability/ Flexibility: Willingness to work flexible hours within our standard operating window (currently 9 am – 7 pm), including mandatory availability on Thursdays.
- Efficiency: Ability to identify basic equipment malfunctions and promptly report issues to management.
- Understanding of Care: Basic understanding of garment care, fabric types and cleaning methods (or willingness to learn).
- Follow Procedures: Ability for following procedures for washing, drying, folding and pressing to company standards.
- POS Understanding:Basic knowledge of card transactions, handling cash and point-of-sale systems.
- Physical Stamina: Ability to stand for extended periods and lift laundry bags/ clothing etc (typically 20lbs to 50 lbs).
- Problem Solving Skills: Ability to handle minor customer concerns professionally.
Why Join Us?
- Work in a high-tech, eco-friendly environment that is the antithesis of a typical laundromat.
- Opportunity to be part of an innovative business model in a high-growth area of Atlanta.
- Help build a "Community Hub" that turns a routine task into a premium, stress-free experience.
- Fuel your shift with unlimited hydration: Enjoy complimentary water and sparkling water on us!
- Free Laundry on the Clock: Get one complimentary 25lb wash & fold load processed during any shift of 3 hours or more, letting you knock out chores while you work.
- Be a part of the team as we transition a 100 year old laundromat into a new and elevated boutique garment cleaning studio
Pay: $12.00 - $17.00 per hour
Benefits:
- Employee discount
Application Question(s):
- Are you available to work on Thursdays?
- Are you able to stand, move continuously, and perform physical tasks (including washing, folding, and tagging clothing) for the duration of a full shift (up to [8/10] hours) with standard breaks?
Experience:
- customer service : 2 years (Preferred)
Ability to Commute:
- Decatur, GA 30030 (Required)
Work Location: In person
Salary : $12 - $17