Lifestyles Coordinator

Role Definition:

The Lifestyle Coordinator is responsible for collaborating with the Director of Lifestyles to plan, organize, coordinate and publicize programs in the seven dimensions of wellness that meet and exceed the expectations of Members.

Reporting Relationship:

• Reports directly to the Director of Lifestyles (Activities).

Principle Accountabilities:

• Coordinate with and support the Activity Department in program development, implementation, and execution.
• Assist with the planning of outings and events away from the community.
• Facilitate/conduct or assist in running various programs/events.
• Assist Director of Lifestyles with participation tracking.
• Organize and ensure the professional appearance and timeliness of publications, calendars and other member communication tools using programs such as Touchtown, Canva and Google docs.
• Assist with gathering information for the Gazette from within the department as well as from other departments.
• Input events and outings into Touchtown with 100% accuracy.
• Proofread all documents and electronic means of communication distributed to members, i.e.: the Gazette, Gazette Calendar, flyers, posters, and Channel 1901.
• Utilize Worxhub to maintain accuracy of room assignments for programs.
• Ensure accurate details of announcements posted on the in-house television channels and provide training to designated team members on inputting/changing programming.
• Provide AV support to Team Members and invited guests/speakers, prior to and during events, ensuring proper set-up and functioning of needed equipment based on the needs of the speaker/event.
• Train other designated individuals in equipment set-up and operation as appropriate.
• Supports the Director of Lifestyles in digital signage.
• Maintains bulletin boards, display stands and other resource signage.
• Identify technology concerns and report them to the IT department.
• Photograph outings and events to share with administration & sales.
• Photograph headshots of new members shortly upon move-in and those missing from member directory.
• Learn the presentation for Garlands 101 to serve as back-up in the absence of the Director.
• Generate innovative ideas of programs for the consideration of the Director.
• Attend weekly department meetings to ensure effective communication.
• Perform other duties as needed or assigned.

 Performance Standard

CUSTOMER SERVICE & COMMUNICATION

• Demonstrates excellent listening skills and communicates effectively while conveying patience and understanding.
• Writes clearly and concisely.
• Responds to Members by promptly researching various responses and following through with necessary actions in a timely and effective manner.
• Treats all Members with dignity and respect and establishes a trusting relationship with them, while maintaining confidence.
• Prepares Function Sheets to inform various departments of upcoming activities.
• Demonstrates knowledge of The Garlands' entire facility and directs Members and outside guests appropriately, according to their needs.

ADMINISTRATION

• Completes Incident Reports accurately and timely.
• Completes Concern Reports accurately and timely.
• Ability to work a flexible schedule including some evenings and weekends.

Knowledge, Skills, & Abilities:

• Must be a flexible, highly customer service and people-oriented individual who demonstrates compassion, patience and understanding, and is willing to do whatever it takes to provide the highest level of service.
• Must be a collaborative individual who enjoys working with others, creating a positive and uplifting environment, and communicating very effectively at all levels.
• Must maintain all required annual trainings and CPR certification.
• Ability to effectively utilize a variety of state-of-the-art computer applications and technical equipment.
• One-year direct experience through jobs or internships in the formation and maintenance of program concepts, operations, and technology support.

• Program, public relations, or special event coordination preferred.
• Bachelor's degree from an accredited college preferred.

Physical Requirements:

• Must be able to lift 50 lbs.
• Must be able to walk and stand for periods of time.