HSKLEAD

Housekeeping - Team Lead

Full-time - 40hrs/wk

Hourly Rate - $21.00

Benefits for Employees (working 30 hours per week)

• Paid time off
• Paid holidays
• 401k (with match)
• Medical, dental and vision insurance
• Short and long-term disability
• Life insurance
  
  

Benefits For All Employees (Full-time And Part-time)

• Heated, underground parking
• Complimentary soup and salad bar
• Employee referral awards
• Employee Assistance Program
• Uniforms provided
  
  

Role Definition

The Team Lead is at the forefront of maintaining the highest level of quality housekeeping for the comfort and pleasure of Members, their guests and visitors. The Team Lead supports the Director of Housekeeping in all aspects of maintaining a clean and safe environment, quality laundry service and team member training while building trusted and valued relationships with Members and providing additional services that meet and exceed their expectations.

Reporting Relationship

• Reports directly to the Director of Housekeeping
  
  

Principle Accountabilities

• Ensures that public areas (e.g., lobby, hallways, theatre, conference room, bar, hotel suites, models, seating areas and offices, etc.) used by Members are cleaned and professionally maintained by daily inspecting the areas and at least weekly inspecting member’s homes.
• Assist the Director of Housekeeping with daily assignments and projects. In the absence of the Director of Housekeeping, responsible for scheduling and assigning tasks to Housekeepers and Floor Technicians.
• Schedule and inspect all deep cleanings and follow up with the Director as it relates to any concerns. Maintain deep cleaning records. Assist in residential deep cleaning as needed.
• Train new and existing Team Members on the job duties (hands on cleaning tasks and procedures). Maintain training log as prepared by Director
• Assist Director of Housekeeping with inventory of cleaning supplies, linens and equipment.
• Inspect housekeeping carts and make sure Team Members are using only what is needed for the job and only what is allowed is kept on the carts. Fill in and replenish supplies for Team Members as advised by Director.
• Assist Director of Housekeeping in inspecting the empty apartments and maintaining signed records.
• Assist in cleaning and preparation of vacant apartments for occupancy.
• Ensure seamless communication and collaboration with other departments including Member Services, Food & Beverage, Sales, Garlands Home Care and Administration to provide the highest level of service.
• Assist with the oversight of laundry services and operating equipment as needed.
• Assist Director of Housekeeping in training and orientation of all new Team Members.
• Assist Director of Housekeeping in inspecting all campus areas, Members’ homes and Prairieview rooms.
  
  

Principle Duties

• In absence of the Director of Housekeeping, meet with new Members, assign schedules to Team Members.
• In the absence of the Director of Housekeeping, monitor and coordinate the work of the housekeeping department.
• Assist Director of Housekeeping in ensuring all new move-in residences are thoroughly cleaned prior to Member move-in.
• Complete inventory of all supplies as needed or required from the Director of Housekeeping.
• Complete inventory of guest suite’s linen and supplies.
• Complete inspection of Prairieview residences and common areas.
  
  

Performance Standards

CUSTOMER SERVICE & COMMUNICATION

• Demonstrates excellent listening skills and communicates effectively while conveying patience and understanding.
• Respond to all Member and family members inquiries in a timely manner.
• Treats all Members with dignity and respect and establishes a trusting relationship with them, while maintaining confidence.
• Ensures a clean, safe and welcoming environment for all members, team members and guests.
• Completes cleaning and related responsibilities on a timely basis.
• Use appropriate chemicals, techniques, tools and equipment to achieve the standards of cleanliness established by The Garlands.
• Takes initiative to handle what needs to be done in public areas, management offices, hotel suites, models, and apartments/villas, while being conscious of details and following through with minimal supervision.
• Demonstrates knowledge of The Garlands’ entire facility and escorts Members appropriately, according to their needs.
• Maintains confidentiality of all Members’, Team Members and other customers’ personal information.
  
  

ADMINISTRATION

• In absence of Director of Housekeeping, post schedules and assignments.
• Completes Work Orders accurately, timely, friendly and efficiently.
• Completes Incident Reports accurately and timely.
• Completes Concern Reports accurately and timely.
  
  

FINANCIAL

• In absence of the Director of Housekeeping, complete purchase order for all purchases.
• In the absence of the Director of Housekeeping, process all invoices.
  
  

Knowledge, Skills, & Abilities

• Must have at least two years’ experience in a healthcare or hospitality setting.
• Must be detail-oriented and possess a commitment to higher standards.
• Must be proactive, with the ability to take initiative, be solutions-oriented and adaptable to operational changes with minimal supervision.
• Must be well organized with the ability to handle a variety of responsibilities and changing priorities, while maintaining an upbeat, customer service focus.
• Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively at all levels.
• Communication should be strong verbally and written with the ability to interact effectively and professionally with guests and colleagues. Bilingual - Spanish speaking preferred.
• Must be a flexible, highly customer service and people-oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it takes to provide the highest level of service.
• Must be able to demonstrate an understanding and appropriate application of cleaning chemicals, tools and equipment.
• Should be proficient in Microsoft Word, Excel and housekeeping management systems.
• Must be able to work a flexible schedule, including weekends and holidays.
• Takes pride in personal appearance and professional demeanor.
  
  

Physical Requirements

• Must be able to stand, stoop and walk continuously.
• Must be able to lift up to 25 lbs. and maneuver a bucket with water for a supply cart.
• Must be able to push and/or pull wheeled carts and equipment weighing up to 100 lbs.
• Must be able to hold a large garbage bag on a supply cart.
• Must be able to move arms and hands from side to side, and up and down to clean furniture, counters, and toilets, etc.
• Must be able to shift mop from side to side and get on hands and knees to clean.