What are the responsibilities and job description for the Weekend Receptionist position at The Gardens at Aldersgate?
Duties:
- Meets and greets all new residents and families to facility.
- Resolves customer requests, questions and complaints; provides information to improve customer service.
- Serves as liaison between residents and other departments.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
- Arranges for consults for residents annually or as needed.
- Serves as role model to foster superb customer service.
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
- Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
- Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
- Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
- fications over public address system.
- Passes out and collects employment applications.
- Other duties assigned
- High school Diploma required.
- Proficiency with Microsoft office: Word, Excel and Outlook.
- Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.