What are the responsibilities and job description for the Sales Associate position at The Furniture Outlet?
The primary function of a Sales Associate is to generate sales by working closely with new and existing clients to determine their needs, answer questions about store products, and provide recommendations on product selection while creating a great positive experience.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Greet every client within 30 seconds of entering the store
- Build rapport and identify client needs through effective questioning
- Present and demonstrate furniture options based on style, budget, and space
- Provide world-class customer service and offer clients an unforgettable shopping experience
- Meet and exceed monthly sales goals
- Enter and track personal performance on KPI (Key Performance Indicator) daily
- Maintain company sales metric standards on KPI
- Enter client information on CRM for pending sales
- Follow up with clients on pending sales (calls, text, emails etc,)
- Develop and maintain a client base through networking and client follow up to ensure customer satisfaction before and after the sale
- Always maintain showroom cleanliness and organization
- Assist with floor models in showroom as needed
- Accurately complete sales invoices and paperwork
- Ask for referrals
- Use social media or personal outreach to generate traffic
- Follow company policies and pricing guidelines.
- Support team members and contribute to a competitive but positive culture
- Maintain punctuality and professional appearance
- Sales training
- Compete in sales contest for additional incentives
EXPERIENCE/EDUCATION REQUIRED:
- Previous sales experience in a retail commission-based sales environment is a plus but not required.
- High School Diploma/GED required
KNOWLEDGE, SKILLS, AND ABILITIES (This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.)
- Read, write and speak English
- Energetic, self-motivated sales professional with exceptional interpersonal, listening and communication skills, bilingual is a plus!
- Ability to network and build relationships with customers
- Competitive, goal-oriented nature with the ability to work well in a team environment
- Flexibility to work on a 5-day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either/or for Part-Time), and most holidays.
- Basic computer skills
- Strong organizational skills
PHYSICAL DEMANDS
This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.
PHYSICAL ACTIVITY REQUIREMENTS:
· Stooping, lifting, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Work Location: In person