General Manager

The Fun Station is getting ready to open Iowa's largest Indoor Adventure Park in Cedar Rapids, IA and were now looking to fill leadership positions!

General Manager - Job Description

As the head of operations, the General Manager will lead, manage, plan, direct, and control all aspects of The Fun Station Family Adventure Park. This includes managing and directing all activities, events and programs associated with the complex in accordance with Edwards Entertainment policies and procedures and ethical business practices. The ideal candidate will be an intelligent, hardworking individual with leadership and proven problem-solving skills with the ability to manage revenues and expenses.

Essential Duties and Responsibilities:

*Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of the day. Maintain daily and regular interaction throughout facility to monitor and audit all aspects of the facility. *Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control. Accountable for all Edwards Entertainment cash control policies. *Delegate functions together with respect to responsibility and authority to perform the functions. Empower management team and team members by having decisions made by responsible individuals closest to the activity. *Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control. * Be a hands-on leader and role model able to support the team by executing any park position as needed. *Develop Operation Manager, Supervisors and Team Leads to become excellent people leaders, operation experts, and business savvy. *Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together. * Own and oversee all phases of employment including hiring, training, monitoring growth and progress. *Additionally, the General Manager is responsible for any discipline and termination of team members as necessary or assigned by Human Resources or the Regional Director of Operations in accordance with Edwards Entertainment policy and state and federal regulations. *Be an effective park liaison through consistent communication across all departments and our corporate team. *Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they’re at the park. *Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation. *Revenue & Expense Management *Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary *Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility. Meet budgeted guidelines unless approved to exceed. Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation. * Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control. Accountable for all Edwards Entertainment cash control policies. *Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events *Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies *Train employees of each department how they contribute to park revenue goals *We strive to be a positive staple of every community; work hard to develop and cultivate positive relationship within the local community *Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements * Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational *Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary *Adjust staffing levels to meet safety demands *Complete inventory reports for facilities, parties, and food & beverage *Ensure that facilities are maintained in accordance with Edwards Entertainment risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards. *Ensure that all goods are requisitioned properly using appropriate documentation. Maintain appropriate inventory control of operating supplies. *Maintain positive vendor relations through professional courtesy in compliance with Edwards Entertainment Code of Ethics. *Submit expense and capital budget recommendations. Attend and participate in management meetings. Conduct meetings with staff to communicate necessary information and problem solving. Conduct quarterly all-park safety and informational meetings.

Desired Skills

*Demonstrate the ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances. *Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery. Ability to run a multi-million dollar facility *Knowledge of amusement industry standards, as well as applicable health and safety regulations. *Knowledge of methods of establishing appropriate control to ensure team member integrity and quality assurance. *Demonstrated ability to be a leadership partner with other managers and the corporate team at Edwards Entertainment Company, and to direct quality service to guests. *Demonstrated ability to handle multiple tasks with effective follow-through. *Demonstrated ability to motivate and lead staff to achieve organizational goals. *General knowledge of computers, cash register, various electronic devices, and various software. Cash handling experience desired. *Excellent organizational skills for keeping detailed records, reports and logs *Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public

Education and/or Experience:

*Minimum high school diploma or GED equivalent *2-4 years of experience in a guest service industry in a supervisory or management role or an equivalent combination is preferred. *Prior experience in the amusement, restaurant, entertainment industry or high volume tourist based entertainment venue is a plus but not required.

PHYSICAL DEMANDS

*Ability to stand for long periods of time *Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty *Able to lift and drag up to 50 pounds unassisted

Schedule:

*Must be available to work days, nights weekends and holidays *Must be willing to work overtime when needed *Typical week will vary depending on business needs and peak seasons *On average the General Manager can expect to work 45-50hrs. Average weekly hours will vary depending on time of the year (peak operating season vs. non peak operating season). *During busy season weekends and holidays will be required. *Must be available during school breaks such as Thanksgiving Week, Christmas Break and Spring Break weeks. *Vacations need to be pre-approved and planned in advance to match peak operations.

Experience / Certifications:

*Microsoft Office: 1 year (Preferred) *Customer Service: 2 years (Preferred) *All Training will be provided on site *Must be willing to become CPR Certified *Must be willing to become ServSafe Certified *Must be willing to attend work related seminars and conferences

Work Location:

• The Fun Station Adventure Park

Benefits

*Health Insurance Allowance *Cell Phone Allowance *401K Program *Paid Time Off *Free Food & Drink *Free Tickets *Various other employee discounts. *Opportunity to earn quarterly bonuses

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities; duties and skills required for the position and may change as determined by the needs of the company.

Edwards Entertainment Company & The Fun Station is an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $24.00 - $27.00/hour.

About The Fun Station - Family Adventure Parks!: The Fun Station is Eastern Iowa's Best place for indoor family fun! Featuring three great locations in Cedar Rapids, Quad Cities, and Dubuque! Each location features its own amazing line-up of attractions and games. In addition to all the fun we feature a wide variety of food items including pizzas, flatbreads, wraps, sandwiches and more! Visit our main website to learn more at www.gofunstation.com Learn more about us at www.gofunstation.com.

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