Assistant General Manager

Come work at one of the most fun places in Dubuque! The Fun Station Adventure Park is now shift supervisors to help over see daily operations.

SUMMARY

Assists with overseeing the day-to-day shifts with providing overall leadership and direction of the facility. Ensures Team Members have a clear understanding of goals, expectations, attraction offerings, cleanliness and customer experience during the shift. This position manages the shift requirements for labor, customer service and employee tasks, in accordance to The Fun Station standards. The Shift Supervisor maintains a consistent and outstanding guest experience while supporting daily sales goals.

JOB DESCRIPTION

• Leads the facility and food areas during a shift and delights guests with an unparalleled experience
• Delegates responsibilities to team and ensures they exceed guest expectations
• Ensures facility is always clean & stocked
• Becomes a subject matter expert in each attraction and restaurant area
• Maintains cleanliness and organization throughout the facility
• Ensures Food & Beverage areas are always stocked & prepped for the day
• Set up and breakdown of the Food & Beverage areas including dining room, Salad Bar, kitchen and prep areas
• Owns open, mid or close routines for the next shift
• Makes sure facility meets operational, safety and cleanliness standards
• Assists and floats in all areas of the operation including admissions, food service, attractions and general park cleanliness.  
• Develops team members into future leaders
• Recognizes a job well-done
• Lives the culture of The Fun Station
• Exemplifies guest service for the whole team
• Punctual
• Monitors the performance of financial objectives during each shift
• Administrative duties as needed including scheduling, maintaining shift logs, financial reviews and new product rollouts

JOB REQUIREMENTS

• Previous management or leadership experience preferred
• Excellent guest service skills, ability to communicate efficiently to keep team members informed
• Must love The Fun Station
• Ability to work nights, weekend and holidays
• Customer service experience preferred
• Ability to operate computer, cash register and credit card verification equipment
• Ability to read, write, speak, and understand English
• Ability to train and motivate Team Members and perform Team Member level roles
• Ability to maintain records of personnel, inventories, sales and accounting records preferred
• Strong recruiting skills preferred
• Proven ability to increase profits in similar operations preferred
• High school diploma or GED preferred

PHYSICAL DEMANDS

• While performing the duties of this position, the Shift Supervisor will regularly be required to:
• Work days, nights, and/or weekends as required
• Work in noisy, fast paced environment with distracting conditions
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Move about facility and stand for long periods of time
• Walk or stand 100% of shift
• Reach, bend, stoop, mop, sweep and wipe frequently
• Must have regular, predictable attendance
•  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.