Specialist, Warranty Operations

External Description

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders.

Living Our ValuesAll associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total RewardsOur Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The LifeThe Specialist, Warranty Operations under the leadership of the Manager, Warranty Operations will support the process to exceed customers' expectations by developing proactive partnerships with the Dealers to create enhanced service experiences.

As a Specialist, Warranty Ops you will:

• Assist the dealer warranty associates to administer all warranty claims including specific and unique claims in the GST Parts Portal SAP) and factory warranty systems (TMNA CPS).
• Provide detailed analysis of warranty claims activity, LIO and factory, within GST, to the Manager, Warranty Operations
• Provide a level of customer service support that facilitates LIO and factory, warranty communications, claims processing, claims payments and claims administration between GST, TFG, TMNA, dealerships and vendors.
• Conduct individual and group warranty operations training.
• Administer TMNA programs according to policies and procedures.
• Effectively manage Dealer expectations by providing clear and courteous oral/written responses to problems/inquiries on the Warranty Hotline.
• Support Dealers outside of normal business hours, when necessary. Support warranty operations outside of normal business hours.
• Maintain the highest level of service to GST dealers.
• Determine needs of the warranty claims processing system LIO and factory, design and implement improvements.
• Warranty operations projects assigned.
• Explain the reasons for non-payment of claims.
• Perform Administrative duties as necessary, i.e. dealer notifications, warranty newsletters, etc. through email and updating the Portal Warranty page as needed.
• Become a subject matter expert in TMNA warranty policy and procedures
• Review and process Date of First-Use updates, Mileage Discrepancies, and VIN additions in coordination with TMNA claims processing group.
• Sustain up to date knowledge of Toyota’s legal responsibilities to include Special Service Campaigns, Recalls, and Technical Service Bulletins.
• Fully coordinate and communicate actions with the warranty team and dealers.

What We Need From You

• Bachelor's Degree from an accredited four-year College or university, Req
• 4-6 years related experience or equivalent combination of education and/or experience Required
• Automotive Industry Experience Preferred
• Is able to travel out of town
• Technical automotive experience preferred
• Microsoft Windows, Word, Excel, PowerPoint (High proficiency)
• Demonstrate the ability to handle multiple assignments and duties in an efficient manner
• Demonstrate excellent people and organizational skills
• Demonstrate strong analytical, problem solving, and coaching skills
• Possesses strong technical skills.
• Is customer focused; is able to interact effectively with customers in adverse situations
• Is able to communicate effectively through verbal and written communications
• Understand customer support objectives and the means to meet those objectives
• Technical Skills, including various charts, graphs and reports utilizing various analytical software such as Power BI, Tableau or Excel, preferred
• DL NUMBER - Driver License, Valid and in State Required

Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis). Travel may involve a trip which is a week in length.

Join UsThe Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.We are seeking candidates legally authorized to work in the United States, without Sponsorship.