District Service & Parts Manager

External Description

Living Our ValuesAll associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total RewardsOur Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The LifeThe District Service & Parts Manager (DSPM) serves as GST's primary point of contact for all dealership business related to Fixed Operations. The DSPM will lead and drive a world class performance culture by developing proactive partnerships with our dealers. The main goals of the position are: to improve dealer customer retention, drive parts, service and collision growth and promote overall dealer health in their fixed operations.

As a District Svc & Parts Mgr you will:

• Improve dealership Service Retention. Educate dealer personnel on retention drivers and instill a retention culture throughout the district. · Analyze retention impact opportunities and provide dealers with corrective actions. · Facilitate process improvement and provide in-dealer training to dealership personnel. · Support retention strategies and efforts of GST Fixed Operations.
• row the dealership service business. · Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals. · Implement process improvements and in-dealer training to maximize sales opportunities. · Support service growth strategies and efforts of GST Fixed Operations.
• Promote GST Fixed Operations marketing strategies and initiatives. · Leverage marketing strategies and initiatives as solutions to driving parts and service sales. · Ensure dealership awareness and participation in marketing strategies and initiatives. · Provide dealership support and counsel to maximize effectiveness of marketing strategies and initiatives.
• Grow the dealership parts business. · Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals. · Specific emphasis given to growing parts business through the wholesale channel. Utilize Toyota wholesale tools and guide dealers on how to generate new wholesale business.
• Promote dealership parts inventory health. · Educate dealer personnel on the importance of off-the-shelf fill to the service department and ensure the dealer has a measurement mechanism in place. · Analyze parts inventory to determine where inventory is short, in excess or obsolete. Counsel dealers on optimal inventory profile and assist with corrective actions.
• Grow the dealership collision business. · Identify potential opportunities for new collision centers in the district. Construct the business case and gain the dealer’s commitment to invest in a collision center. Guide the dealer through the process of opening a new collision center. · Promote the Toyota Certified Collision Center program by identifying new TCCC candidates. Construct the business case supporting certification and gain the dealer’s commitment to certify. · Drive operational improvement by leveraging TCCC best practices in non-TCCC collision centers.

What We Need From You

• Bachelor's Degree Req
• Previous experience in a dealership fixed operations department, aftermarket service operation or OEM fixed operations field role Preferred
• 5-7 years in the field or in a related area. Required
• Must be willing to relocate to and within the Gulf States Toyota Region (Texas, Mississippi, Louisiana, Arkansas, & Oklahoma)
• Selling Techniques Intermediate-Advanced Required
• Customer Relationship Management Develops, implements, or follows the organization's guidelines and practices when interacting with customers to ensure a positive experience and to retain, grow, or generate new business. Intermediate-Advanced Required
• Forecasting Intermediate-Advanced Required
• Negotiation Intermediate-Advanced Required
• Influencing Skills Intermediate-Advanced Required
• Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Intermediate-Advanced Required
• Relationship Building Intermediate-Advanced Required
• Business Acumen Business acumen is the knowledge and understanding of an organization's operations, and the industry and competitive environment in which it operates. Intermediate-Advanced Required
• Sales Presentations Intermediate-Advanced Required
• Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Intermediate-Advanced Required

Physical and Environmental RequirementsThe job requires significant domestic travel. As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings.  The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions.  The noise level for this position will vary and the associate may be exposed to loud noise levels.

Travel Requirements50%

Join UsThe Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.We are seeking candidates legally authorized to work in the United States, without Sponsorship.