Carrier Operations Manager

External Description

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

JOB SUMMARY

The role of Carrier Operations Manager is to meet or exceed the service level expectations of our customers through the daily assignment of work to a team of carriers, manage spot buy, OEM contract and 2nd Market inventory, and work with third party carriers to optimize the company's network in order to grow profitability. The activities include, but are not limited to, managing carrier performance, dispatching carriers, inventory management and reconciliation, new carrier identification and on boarding, communication and planning with Third Party Carriers.

The primary responsibilities include the development of new strategies to properly manage the carrier network, developing rate strategies that support maximizing USAL Solutions profitability and revenue goals while providing a fair rate to carriers. As such, the daily task is to identify revenue opportunities and match carriers to the opportunity.

The Carrier Operations Manager has the responsibility to develop and maintain carrier scorecards and risk profiles.

ESSENTIAL FUNCTIONS

• Identify 2nd Market revenue opportunities, matching freight with carriers.
• Assign work to carriers, manage inventory levels in all locations, and optimize profitability on a daily basis.
• Manage the carrier base with a sense of ownership, providing a fair rate to produce long-term relationships that benefit both parties.
• Engage and collaborate with shared services and third party carriers to deliver value to the enterprise.
• Build trust with the carrier base making USAL Solutions the premier broker for carriers.
• Maintain alignment with our company core competencies and values
• Create and maintain carrier scorecards and risk profiles.
• Route and dispatch carriers, build loads, and optimize earning potential of USAL Solutions and the carriers.
• Collaborate with third party carriers to meet the enterprise KPI's.
• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
• Review and follow data privacy practices, policies, and guidelines.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly manage outside carrier performance, onboarding and sun setting.

QUALIFICATIONS

Bachelor's degree preferred; Eight (8) to ten (10) years of work experience required, preferably with transportation or related industry. Three (3) to five (5) years of management experience required. Ideal candidate also has experience managing transportation drivers complying with DOT and FMCSR regulations.

CORE COMPETENCIES

• Critical Thinking
• Decision Making
• Accountability
• Interpersonal
• Agility

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

Valid driver's license

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

Some travel is required for this position, up to 50%.

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.