Busi Relationship Mgr

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
Business Relationship Manager (BRM) under the direction of the Senior Manager, Digital Operations is a highly skilled professional supporting Technology integrations for dealerships in the GST Region. The BRM is responsible for developing strong relationships in the dealership to ensure proper alignment and integration with GST and Toyota Motors North America (TMNA) systems. The BRM requires the ability to escalate and prioritize issues effectively, influence dealers to adopt best business practices for Toyota dealer technology and collaborate with internal teams to implement enhancements and deliver effective training programs.

As a Busi Relationship Mgr you will:

• Develop and maintain a functional understanding of all dealer IT solutions provided by GST and TMNA.
• Stay abreast of technological advancements and updates within the automotive industry.
• Establish and cultivate strong relationships with dealer leadership to understand their unique technology stack needs.
• Forge a strong partnership with GST Field Operations to support dealers.
• Act as a key contact for dealers regarding GST and TMNA IT solutions and services.
• Ability to problem solve with Dealers based on available technology configuration and unique business processes.
• Identify, escalate, and prioritize IT issues impacting dealers, ensuring timely resolution by collaborating with GST, TMNA, and involved 3rd party teams.
• Communicate effectively with internal and external stakeholders to manage expectations and provide status updates.
• Collaborate with Field operations to develop and deliver effective training programs on new technologies and launches.
• Ensure dealers are well-prepared and trained to maximize the benefits of new IT solutions.
• Inform and collaborate with dealers to implement best business practices for Toyota dealer technology.
• Provide guidance and support to dealers in optimizing their use of IT solutions for improved operational efficiency and customer satisfaction.
• Solicit and compile feedback from dealers to continuously improve Technology solutions.
• Work closely with internal teams to recommend and prioritize enhancements that align with dealer needs and improve customer experience.
• Other duties may be assigned.

What We Need From You

• Bachelor's Degree in Information Technology, Computer Science, or a related field Req
• 7-9 years experience in Computer Science, MIS, or other business discipline, or equivalent combination of education and experience Required
• Proven experience in IT solutions, preferably in the automotive industry Required
• Strong communication and interpersonal skills to build and maintain relationships. *
• Ability to analyze and prioritize issues, providing effective solutions in a fast-paced environment. *
• Demonstrated ability to influence and guide stakeholders towards best business practices. *
• Familiarity with GST and TMNA dealer IT solutions is a plus.
• Strong interpersonal skills; promoting healthy relationships and team dynamics. *
• Strong capability to plan and align work with regards to a sense of urgency and priority. *
• Strong capability to provide Business Insight. *
• Strong ability to influence organizational stakeholders. *
• A problem-solving attitude that can adapt to varying timelines
• Change Management Facilitation to leads and implement structured approaches to guide teams through organizational transformation driven by technology modernization, operational disruptions, or integration activities.
• Systems Development Life Cycle Intermediate-Advanced Required
• Agile Methodology Agile Methodology refers to knowledge of a strategy that breaks down a project into multiple phases and includes a continuous cycle of planning, executing, and evaluating. Intermediate-Advanced Required
• Automation Automation refers to knowledge of technologies that minimize human intervention in processes. Intermediate-Advanced Required
• Technical Support Intermediate-Advanced Required
• Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Intermediate-Advanced Required
• Workflow Management Intermediate-Advanced Required
• Influencing Skills Intermediate-Advanced Required
• Quality Assurance Intermediate-Advanced Required
• Process Improvement Intermediate-Advanced Required

Physical and Environmental Requirements

Travel Requirements
75%

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.