What are the responsibilities and job description for the Spa Receptionist position at The French Manor Inn and Spa?
About us
The French Manor Inn and Spa is a small business in Newfoundland, PA. We are professional, rewarding and customer-centric upscale spa retreat specializing in couples treatments and girls getaways.
Our work environment includes:
- Food provided
- On-the-job training
- Flexible working hours
Our Spa is searching for an experienced spa receptionist and strong-willed individual to serve as a key member of our team. The ideal candidate for this position will be self-motivated, independent and possess excellent communication skills. Competitive pay for the experienced applicant.
The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, providing a high level of customer service, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system and charging for services performed. The Receptionist’s duties also include keeping the spa facility clean and organized, stocking inventory, and cleaning and folding laundry throughout the day.
Essential Duties & Responsibilities include but are not limited to:
- Greet and welcome guests
- Answer phone calls
- Schedule appointments
- Use Excel for service/gratuity tracking
- Provide general information about the spa services
- Take payments and provide receipts
- Maintain a clean and organized front desk area and spa facility
- Assist other staff members when needed
Essential Skills include but are not limited to:
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Proficiency in operating computerized systems
- Knowledge of booking and scheduling systems
- Able to provide excellent customer service
- Excellent organizational and multitasking skills
- Knowledge of spa treatments, services and products
- Able to work in a team setting
- Time Management, Multitasking
- Problem Solving
- Flexible and dependable, available several weekend days a month.
The ideal candidate will be willing to have a flexible schedule, including several weekend days per month. A shift can begin as early as 8:00 am or end as late as 8:00 pm.
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
Experience:
- spa: 1 year (Preferred)
Work Location: In person