What are the responsibilities and job description for the B2B Manufacturing Customer Account Specialist position at The Fremont Company?
B2B Manufacturing Customer Account Specialist
Fremont, OH | The Fremont Company
Join a 120-Year Legacy in Manufacturing — Help Us "Feed the World Like Family"
For 120 years, The Fremont Company has been building trusted B2B relationships, delivering quality food products, and doing business the right way. We're looking for a B2B Manufacturing Customer Account Specialist to join our Corporate Headquarters in Fremont, Ohio — someone who has proven they can deliver exceptional customer service in a manufacturing, industrial, or other business-to-business environment, and wants to bring that experience to a company with real staying power.
This role is built for someone who already knows how B2B works. Manufacturing customers operate differently than retail or consumer accounts — production schedules, minimum order quantities, EDI transactions, lead times, and multi-department coordination all come with the territory. If you've spent your career supporting business customers rather than individual consumers, and you understand what it means to be accountable to a production floor and a supply chain, not just a phone queue, this is your kind of role.
Why This Role Matters
From the moment an order is placed to the moment it ships, you ensure accuracy, communication, and follow-through for our business customers. You'll work cross-functionally with sales, operations, logistics, accounting, and quality to keep orders on track in a fast-paced manufacturing environment — and you'll be the trusted point of contact our B2B customers rely on to keep their own operations running smoothly.
What You'll Do
- Own customer orders from start to finish for our business-to-business accounts, delivering a seamless, professional experience built on manufacturing-industry know-how
- Enter and manage customer orders via email and EDI, verifying pricing, quantities, items, and delivery dates against production and shipping realities
- Serve as a primary point of contact for B2B customer questions, requests, and issue resolution
- Build and maintain strong business relationships through clear communication and dependable follow-up — the kind that comes from understanding a customer's operation, not just their order
- Collaborate proactively with sales, production planning, logistics, accounting, manufacturing, and quality teams to solve problems before they become customer-facing
- Monitor order status and shipment schedules to ensure on-time delivery
- Troubleshoot and resolve challenges related to product availability, minimum order quantities, and shipping timelines — the everyday realities of manufacturing-based B2B commerce
About The Fremont Company
Founded in 1905, The Fremont Company is a 120-year-old, family-oriented consumer food products company headquartered in Fremont, Ohio. We manufacture, market, and distribute both store-brand and branded products to business customers around the world. Our portfolio includes private brand ketchup, Frank's Sauerkraut, Mississippi BBQ Sauce, and Paisley Farms Bean Salad.
Learn more at www.fremontcompany.com
Requirements:
What We're Looking For
- 3 to 5 years of customer service experience in a manufacturing, industrial, or other B2B environment is required — candidates should be able to speak directly to how they've supported business customers, not just consumers
- A track record of success managing business accounts where accuracy, production timelines, and cross-functional coordination were part of the job
- Previous experience working in an ERP system with confidence navigating orders, pricing, and customer data
- Strong computer skills including Excel and Outlook
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and proactive in solving problems
- Service-minded with a commitment to timely follow-up and accuracy
- Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities
If your background is in manufacturing or B2B customer service, and you're ready to bring that expertise to a company that's stood strong for 120 years, we would love to connect with you