Associate Organizer Operations Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Associate Organizer Operations Manager oversees the full Exhibitor Appointed Contractor (EAC) designation process across multiple clients and events, ensuring accuracy, compliance, and a seamless exhibitor experience. They build and maintain EAC Management sites, develop and execute marketing schedules, and lead all related communications. Core responsibilities include project and client management, reviewing and processing EAC documentation, delivering high level customer service to exhibitors and contractors, and producing comprehensive program and client reports.

This position will support our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Las Vegas, NV
• Dallas, TX
• Chicago, IL
• McCook, IL
• Alexandria, VA
• Atlanta, GA
• Nashville, TN
• Orlando, FL
  
  

Essential Duties & Responsibilities

• Manage the Exhibitor Appointed Contract (EAC) designation process for multiple clients and events simultaneously.
• Build EAC Management sites
• Develop Marketing schedule and manage marketing and communications related to events.
• Review and processing of EAC paperwork.
• Provide high-level customer service to Exhibitors and EACs.
• Prepare program reports and client reporting.
• Manage temp staff as needed.
• Ensure the quality, consistency, and compliance of all events and programs, following industry and organizational best practices and standards.
• Collaborate and communicate effectively with internal and external stakeholders.
• Lead and participate in client and internal meetings, including regular status meetings, pre-program walkthroughs, onsite meetings, and post-program debriefs.
• Travel to and manage events and projects onsite.
• Develop and manage project timelines.
• Support the planning and execution of various events, activations, and special projects.
  
  

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience
• 1-2 years operational/show management experience in tradeshows a plus.
• Strong team player who can interact well with external clients, vendors, and other internal teams
• Ability to oversee multiple client event portfolios simultaneously
• Project oriented with superior attention to detail and outstanding organizational and prioritization skills
• Excellent written and verbal communications skills required
• Ability to quickly recognize or anticipate problem areas and quickly develop solutions
• Flexible, self-motivated, energetic, who uses time productively and efficiently
• Strong and proficient skills with Microsoft Office tools such as Excel, Word, and PowerPoint
• Should possess strong negotiating skills
• Ability to work well under pressure
  
  

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Hourly range of $21.00-$30.00 based upon experience
  
  

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.