Truss Field Representative

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose

Represent the Truss Division in the field by ensuring accurate site measurements, clear communication between design and framing teams, and exceptional customer service to contractors.

Duties and Responsibilities

Technical & Field Skills

• Accurately measure foundations, jobsites, and additions to ensure design precision.
• Verify that onsite construction conditions align with documentation from the Truss Design Department.
• Inspect job sites for accessibility, readiness, and respond to any repair requests and completion.
• Use basic hand tools and measuring devices effectively and safely.

Communication & Collaboration

• Communicate design and installation information clearly to framers and subcontractors.
• Maintain professional and courteous relationships with builders, framers, and other trade partners.
• Provide timely feedback and updates to the Truss Design and Production teams.
• Participate in team meetings, training, and problem-solving discussions to improve coordination and service quality.

Customer Service & Problem Solving

• Deliver high levels of customer satisfaction through responsiveness, follow-through, and professionalism.
• Identify and resolve field issues quickly, ensuring quality and safety standards are maintained.
• Adapt to changing priorities and schedules while maintaining focus on customer needs and project goals.

Safety & Compliance

• Follow all Franklin Building Supply policies and safety procedures.
• Demonstrate consistent attention to safe work practices and professional conduct at all times.

Additional Responsibilities

• Perform other duties as assigned or requested to support the Truss Division and company operations.

Qualifications

Required Skills & Attributes

• Strong judgment, decision-making, and problem-solving abilities.
• Excellent communication and listening skills; approachable and professional demeanor.
• Ability to plan, prioritize, and manage multiple tasks effectively.
• Strong sense of accountability and self-direction with minimal supervision.
• Time management and adaptability in fast-paced environments.
• Valid driver’s license with a clean driving record.

Preferred Skills & Experience

• Prior roof truss, framing, and construction industry experience, jobsite practices.
• Basic computer proficiency (Outlook, Word, Excel, and truss design software).
• Ability to read and interpret construction plans and technical documents.