What are the responsibilities and job description for the HR Assistant position at The Fountain Group?
Pay: $22.93/Hour
HYBRID: 3 Days Onsite (9 AM – 5:30 PM)
Job Description:
- Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: Bachelor's Degree
- Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc.
- HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
- Use of case management software and call management software preferred. They use ServiceNow for Case Management.
- Microsoft Outlook/Teams/Excel experience.
- Call Center
- Answer and field all types of calls that come in – provide assistance and/or direction.
- Payroll Support
- Closely partner with Payroll team as it relates to inquiries
- Field employee and HR payroll questions to properly direct them to the right resolution
- Day-to-day Support
- Provide One HR expertise and support to the HR community and employees
Qualifications:
- ServiceNow experience
- Customer Service
- SAP Success Factors is a plus
- Spanish language skills highly preferred.
Salary : $23