Community Concierge

CONCIERGEPOSITION OVERVIEW

The Concierge plays an important role in creating a welcoming, engaging, and memorable Club experience for members and guests. As a primary point of contact, this position sets the tone for the Club through friendly, attentive service, thoughtful communication, and a genuine interest in helping people connect with the lifestyle, activities, and amenities available to them.

The Concierge combines hospitality and administrative support to keep daily Club operations running smoothly, respond to member needs, and ensure the Club environment is organized, inviting, and ready for members and guests to enjoy. Success in this role requires a proactive, service-minded team member who takes pride in building relationships, anticipating needs, and creating positive experiences.

This position reports to the Club Manager.

KEY RESPONSIBILITIES

Member and Guest Experience

• Welcome members and guests with genuine warmth, energy, and professionalism, creating a positive first impression of the Club in person and over the phone.
• Respond to questions and requests, connect members and guests with the appropriate team members, and ensure messages and follow-up needs are communicated promptly.
• Verify member and guest access in accordance with applicable community access procedures.
• Welcome and onboard new Owners, helping them become familiar with the Club, its amenities, activities, and available services.
• Serve as a knowledgeable resource for Club amenities, recreation, lifestyle programming, and local attractions, events, and services.
• Provide information and recommendations that help members and guests discover opportunities to participate, connect, and enjoy the Club.
• Assist with resident services, event registration, fee collection, lost and found, and other member-facing services.

Club Operations and Administrative Support

• Follow established operating procedures and contribute to the consistent, efficient operation of the front desk and Club.
• Provide administrative support to the Club Manager and Lifestyle Coordinator, including email and phone correspondence, mail distribution, spreadsheet creation, data entry, website updates, and promotional materials.
• Maintain an organized, professional, and welcoming front desk and lobby, ensuring office equipment and general supplies are properly maintained and available.
• Support the Lifestyle and Activities team with program coordination, event preparation, and other departmental needs as assigned.
• Maintain accurate and current records, including the Approved Vendor List, and complete assigned administrative tasks with attention to detail and timely follow-through.

Club Environment and Facility Coordination

• Conduct daily walk-throughs of Club amenities to help ensure spaces are clean, safe, organized, and ready for members and guests.
• Coordinate with maintenance and other team members to address facility needs and maintain an inviting Club environment.
• Assist management with scheduling repairs, communicating maintenance needs, and confirming completion of assigned work.
• Promptly report maintenance concerns, safety hazards, and other issues requiring management attention.
• Participate in monthly safety meetings and support the Club's commitment to a safe environment for members, guests, and team members.

Teamwork and Other Responsibilities

• Work collaboratively across Club departments to deliver a consistent, high-quality member experience.
• Demonstrate initiative, flexibility, and a willingness to step in where needed to support Club operations and the overall member experience.
• Perform other duties and responsibilities as assigned.

PERSONAL ATTRIBUTES

• Hospitality Mindset: Enjoys working with people and takes pride in making members and guests feel welcome, valued, and well cared for.
• Relationship Builder: Builds positive relationships through approachable communication, active listening, and a genuine interest in others.
• Proactive and Accountable: Anticipates needs, takes ownership of responsibilities, follows through on commitments, and seeks solutions rather than waiting to be directed.
• Team-Oriented: Works collaboratively, communicates openly, and contributes to a positive, supportive, and productive team environment.
• Adaptable and Composed: Manages multiple priorities, responds positively to changing needs, and maintains professionalism during busy periods.
• Organized and Detail-Oriented: Maintains accurate records, manages time effectively, and consistently completes work to a high standard.
• Positive and Engaging: Brings energy, enthusiasm, and a can-do attitude to daily interactions and contributes to the welcoming atmosphere of the Club.
• Values-Driven: Demonstrates BlueStar's core values in daily actions and decisions:
• Honesty and Integrity
• Respect for the Individual
• Teamwork
• Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS

• High school diploma or equivalent preferred.
• One to three years of relevant customer service or hospitality experience preferred.
• Experience in a Club, lifestyle, hospitality, or Homeowners Association environment is a plus.
• Proficiency with Microsoft Office and the ability to learn and use Club management systems and other business software.
• Excellent verbal and written communication skills, with the ability to interact positively and professionally with members, guests, team members, and supervisors.
• Strong customer service skills and a demonstrated ability to build positive relationships and respond effectively to a variety of requests.
• Ability to work independently, follow direction, exercise sound judgment, and make appropriate decisions within the scope of the position.
• Strong organizational, time management, problem-solving, and follow-up skills.
• Ability to manage multiple tasks and competing priorities while maintaining accuracy, attention to detail, and a high standard of service.
• A positive, adaptable attitude and willingness to contribute wherever needed to support the team and the member experience.
• Flexibility to work a schedule that includes evenings and weekends.
• Valid driver's license may be required.

WORK ENVIRONMENT

This position primarily operates indoors in a Club environment and routinely uses standard office equipment, including computers, telephones, and copiers. The noise level is generally moderate, with occasional increases during busy Club activities and events.

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee must meet to perform the essential functions of the position.

The employee must be able to communicate clearly in person and by telephone, including understanding others in environments with varying noise levels. The position requires the ability to sit or stand for extended periods, move throughout the work area and Club facilities, and use hands and fingers to operate office equipment and handle materials. The employee must also be able to bend, reach, and occasionally lift or move items weighing up to 20 pounds.

Pay: $18.00 - $20.00 per hour

Expected hours: 22.0 – 30.0 per week

Benefits:

• 401(k)
• 401(k) matching

Work Location: In person

Benefits:

Salary : $18 - $20